LaserSoft Imaging

I suppose this is a question for Reflecta (and I will ask them), but it would be nice to hear if anyone here have had the same experience and maybe have a solution:

Reflectas spec for RPS 10M says a scanning area of 24,3 x 36,5 mm, but when I scan a frame from a film that have exactly 24 x 36 mm frames, the frame is croppet at the top and at one side with approximately 0,5 mm.

I do really want to scan the whole frame - and the 0,3 and 0,5 mm too - to get the thin natural black border "telling" this is the hole picture!

Dear user,

You can correct the left/right frame position using the frame offset tool in the overview window.

The hight of the scan area however is fixed and can not be adjusted.

Kind regards,
Arne

Thank you!
And I can adjust the frames horizontal offset with a button on the scanner. But it of course don't make a bigger scan area.
In other forums I now have seen others with the same problem with RPS 10M. Sadly, I have not find a way to contact Reflectas support.