Imges with iSRD severely pixellated ProScan 10T

[Colourphil]

Hi, I have a brand new ProScan 10T with Silverfast 10T.
Images of colour negs without iSRD are excellent, but with iSRD on are extremely pixellated.
Have tried the supplied Cyberview app, and there appears to be some light pixellation in some areas.
Have tried v**s**n and image without IR scan was OK, and with had many lines through it.

I was previously using a demo of AI with my oldish proScan 7200 and iSRD seemed OK.

Could it be a hardware problem with new 10T?

Thanks in advance
Phil

[LSI_Ketelhohn]

Dear Phil,

You are probably scanning a very dense film type like B&W or Kodachrome film.
These emulsions block the scanner's infrared channel and cause distortions like the ones you describe.
Such film unfortunately can not be corrected using infrared.
You can switch to the software based SRDx tool instead.

Kind regards,
Arne

[Colourphil]

Hi Arne,

Thanks for your reply. I think you are close, but the scanner has now gone back to Reflecta for repair, as they believe it may be a hardware problem, with the IR lightsource not working and causing a wrong default map to be applied.

I couldn't get iSRD (or Cyberview) to function properly with several different types of colour neg film and Ektachrome slides.

Cheers,
Phil

[LSI_Ketelhohn]

Dear Phil,

Good to hear that you found the source of the issue.

Kind regards,
Arne

[Colourphil]

Hi Arne,
All is well now!
Scanner returned from Reflecta very quickly.
iSRD working well on some very old colour negs using default settings. Nearly all dust and scratches removed.

Cheers,
Phil

[LSI_Ketelhohn]

Dear Phil,

Great news. Have a great weekend.

Kind regards,
Arne