MacOSX and Plustek OpticFilm 7300

Problems with OSX 10.x

Moderator: LSI_Moeller


HOWARDR
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Posts: 2
Joined: Thu Jan 08, 2009 12:08 am

MacOSX and Plustek OpticFilm 7300

Postby HOWARDR » Thu Jan 08, 2009 12:22 am

I have just acquired a new OpticFilm 7300 on the understanding that it was compatible with the Mac. The set up CD has no Mac driver and Silverfast SE 6.5.5r2 after going through lamp warming sequence returns error "unable to start scanner". Can you help?

LSI_Luebker
SilverFast Master
SilverFast Master
Posts: 591
Joined: Mon May 07, 2007 9:43 am

Re: MacOSX and Plustek OpticFilm 7300

Postby LSI_Luebker » Fri Jan 09, 2009 11:33 am

Dear Customer,

you would need the latest driver from Plustek and the Latest Version of SilverFast from us.
But to unlock SilverFast you would need a replacement SilverFast CD from Plustek, just give them a ring and tell them that you
only got the PC version on your CD and they will send you a replacement out.

best regards,
Thomas Luebker,
LaserSoft Imaging AG
best regards,

Thomas Luebker,
LaserSoft Imaging AG

HOWARDR
Visitor
Posts: 2
Joined: Thu Jan 08, 2009 12:08 am

Re: MacOSX and Plustek OpticFilm 7300

Postby HOWARDR » Sat Jan 10, 2009 6:34 pm

Many thanks for your prompt response. I have downloaded silverfast v6.6 and this immediately solved the problem without any need to use the plustek CD. I shall, however, follow your advice and request a Mac version of the CD in case this gives me additional functionality.

Thank you

HowardR

LSI_Luebker
SilverFast Master
SilverFast Master
Posts: 591
Joined: Mon May 07, 2007 9:43 am

Re: MacOSX and Plustek OpticFilm 7300

Postby LSI_Luebker » Mon Jan 12, 2009 9:57 am

Dear HowardR,

it is very likely that you would need the SilvferFast CD to actually unlock the Software.

best regards,

Thomas Luebker,
LaserSoft Imaging AG
best regards,

Thomas Luebker,
LaserSoft Imaging AG


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