LaserSoft Imaging

Hello

Since upgrading to Leopard recently i am unable to use my Microtek ArtixScan 1800f

Silverfast will not launch

i tried upgrading Silverfast but for my scanner model and operating system there is no options in the drop down menus for upgrades in the silverfast website

looking for some help/advice of what i need to do

much thanks
matt frary

Dear Mr. Frary,

the Microtek ArtixScan 1800f is currently not supported for Mac OS X 10.5 due to changes in the operating system.
On our supported Scanners Website you can subscribe to a RSS feed which will inform you about any changes regarding this issue.
https://www.silverfast.com/product/Microtek/314/en.html

kind regards
Arne Ketelhohn
LSI Support

Hello,
I have similar problems since installing Leopard OS X 10.5. The Photoshop Plug in that routes to Silverfast freezes when the attempt to scan is activated. The scanner freezes and so does both Silverfast and Photoshop CS3. There are obvious advantages to working directly through Photoshop CS3. My model of scanner is Epson 1680 Professional.
No matter how many times I have reinstalled the Lasersoft software for the Epson through Photoshop or reinstalled PHotoshop CS3, this problem has remained since Leopard was loaded. I can't use your software anymore.

And, by the way, as a standalone, it works perfectly fine.

Al Naclerio

Dear Al Naclerio,

please not that you would need at least SilverFast 6.5.0r3 for Photoshop CS3.
There is also still a litle conflict caused by installed NIK plugin but NIK told us that they fix in beginning of the next year.
Please note that there is also a workaround for the NIK plugin issue:
You would need to remove the NIK Plugin folder form your Photoshop CS3 Plugin directory. Just copy it somewhere else. Now you need to create an alias of the .plugin file and drag it back to the Photoshop CS3 plugin folder.

best regards,

Thomas Luebker,
LaserSoft Imaging AG

LSI_Luebker wrote:...Please note that there is also a workaround for the NIK plugin issue:
You would need to remove the NIK Plugin folder form your Photoshop CS3 Plugin directory. Just copy it somewhere else. Now you need to create an alias of the .plugin file and drag it back to the Photoshop CS3 plugin folder. ...

This is not working 100%.

The problem seems to be the "SelectivePalette.plugin" from NIK. This is required to apply the NIK effects onto a new layer. So if I copy the NIK directory to a new location and create the aliases, as soon as I create a alias for the SelectivePalette, SilverFast stops working. If I delete the alias, everything works. But then I´m stuck with having to set all the NIK filters to apply the effects to the currents layer, which...sucks. :-)
My config: Leopard, PS CS4, 6.6.0rc4.

Dear Lasr,

I am sorry that the workaround is not working for you .

NIK is working on a fix for this behavior but I can not tell when this will be ready.

best regards,

Thomas Luebker,
LaserSoft Imaging AG

Ive got similar problem with canoscan 8800f.

Silverfast doesnt launch as a standalone program (6.5.5r2) and as a PS plugin too - In CS3 it shows an information: "Could not complete the Import command because a requested property value could not be found."

Previous version of silverfast which i get with my scanner had the same problem.

My conf. is Mac OSC 10.5.6, CS3, Canoscan 8800f.

Dear Kuba,

please update your SilverFast version to the current one and SilverFast should work fine.

best regards,

Thomas Luebker,
LaserSoft Imaging AG

Thanks for a quick answer, but it doesnt help at all. Its still the same....
Any other solution??

Dear Kuba,

I think we would be able to fixt your problem faster using the normal support way.
So please use the support assistan and follow the suggestions there and log a ticket with our support if this does not help you.

http://www.silverfast.com/problemreport ... =assistant

best regards,

Thomas Luebker,
LaserSoft Imaging AG

Any news on this problem?

Dear Customer,

sadly I can not give you any new information on this as it is really up to NIK to do the fix.