LaserSoft Imaging

Hello
Trying to use silverfast 6.6.0r1 with my new Nikon 8000ED
It work under Nikon Scan
but silverfast crach at start up
my system :
Model: MacBookPro1,1, BootROM MBP11.0055.B08, 2 processors, Intel Core Duo, 2 GHz, 2 GB
Graphics: kHW_ATIr520Item, ATY,RadeonX1600, spdisplays_pcie_device, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x7122), 1.3.5
Bluetooth: Version 2.1.0f17, 2 service, 0 devices, 1 incoming serial ports
Network Service: Ethernet intégré, Ethernet, en0
Network Service: AirPort, AirPort, en1
Network Service: Parallels Host-Guest, Ethernet, en2
Network Service: Parallels NAT, Ethernet, en3
Serial ATA Device: WDC WD2500BEVS-00UST0, 232,89 GB
Parallel ATA Device: MATSHITADVD-R UJ-857
USB Device: TS32GSSD34E-M, USB Mass Storage Device, high_speed, 500 mA
USB Device: Built-in iSight, Micron, high_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., full_speed, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
FireWire Device: LS-8000 ED, Nikon, 400mbit_speed

the crash message
Process: SF Universal [2666]
Path: /Applications/SilverFast Application/.SF Universal/Contents/MacOS/SF Universal
Identifier: com.lasersoft.sfapp
Version: 2.1.4 (???)
Code Type: PPC (Translated)
Parent Process: launchd [171]

Date/Time: 2008-05-29 11:25:44.245 +0200
OS Version: Mac OS X 10.5.3 (9D34)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
Crashed Thread: 0

Thread 0 Crashed:
0 translate 0xb80bcd58 0xb8000000 + 773464
1 translate 0xb80b7007 0xb8000000 + 749575
2 translate 0xb80d49c0 0xb8000000 + 870848
3 translate 0xb813ce79 spin_lock_wrapper + 1981

Thread 1:
0 ??? 0x800bc4a6 0 + 2148254886
1 ??? 0x800c3c9c 0 + 2148285596
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed6f5 0 + 2148456181
4 ??? 0x800ed5b2 0 + 2148455858

Thread 2:
0 translate 0xb81529ef spin_lock_wrapper + 90931
1 translate 0xb8183633 CallPPCFunctionAtAddressInt + 169935
2 translate 0xb81861e2 CallPPCFunctionAtAddressInt + 181118
3 translate 0xb80dfb0b 0xb8000000 + 916235

Thread 3:
0 translate 0xb815289e spin_lock_wrapper + 90594
1 translate 0xb816e8a7 CallPPCFunctionAtAddressInt + 84547
2 translate 0xb80dfb0b 0xb8000000 + 916235

Thread 4:
0 translate 0xb815289e spin_lock_wrapper + 90594
1 translate 0xb816e8a7 CallPPCFunctionAtAddressInt + 84547
2 translate 0xb80dfb0b 0xb8000000 + 916235

Thread 5:
0 translate 0xb8152c24 spin_lock_wrapper + 91496
1 translate 0xb816c825 CallPPCFunctionAtAddressInt + 76225
2 translate 0xb80dfb0b 0xb8000000 + 916235

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000008 ebx: 0xb80bcd30 ecx: 0x00000000 edx: 0x00000003
edi: 0x00000008 esi: 0x80303820 ebp: 0xb7fffa08 esp: 0xb7fff9d0
ss: 0x0000001f efl: 0x00010206 eip: 0xb80bcd58 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000008

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
Rosetta Version: 21.03
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/SilverFast Application/.SF Universal/Contents/MacOS/SF Universal
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb011ce20, 0xb815289e)
0x967ee8c0: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260
0x95f57ea0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnConditionTimedRelative + 244
0x95f57c74: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnSemaphoreCommon + 432
0x931f9364: /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents : _ReadSchedulerThreadEntryPoint + 5316
0x9683ce8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x967ee900 ctr: 0x967ab4b0
r00: 0xffffffd9 r01: 0xf0101c60 r02: 0xa0be6924 r03: 0x00005603
r04: 0x00005403 r05: 0x47868c00 r06: 0x00000000 r07: 0x00000000
r08: 0x0000ff6e r09: 0x00000001 r10: 0x00000009 r11: 0xa0beb9dc
r12: 0x967ab4b0 r13: 0x931f7eb8 r14: 0x931f7eb8 r15: 0x93ec7eb8
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x0015f0ac
r20: 0xa07e7eb8 r21: 0x96037acc r22: 0x96037acc r23: 0x00000000
r24: 0x00000000 r25: 0x00000001 r26: 0xf0101e58 r27: 0xa0bee3e8
r28: 0x0015f020 r29: 0xa0be6924 r30: 0x0015f054 r31: 0x967ee3e8

Thread 1: (0xb009a83c, 0xb81529ef)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
0xc0001bc0: /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhancer : ___ape_agent + 296
0x9683ce8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x967b2360 ctr: 0x967ab430
r00: 0xffffffe1 r01: 0xf0080d90 r02: 0x0000002e r03: 0x00436000
r04: 0x00000006 r05: 0x00000000 r06: 0x00001000 r07: 0x00003303
r08: 0x00000000 r09: 0x00000000 r10: 0xfffffffc r11: 0xa0beb5f4
r12: 0x967ab430 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0xc0011aa4 r18: 0xc0011aa4 r19: 0xc0011aa4
r20: 0xc0011aa4 r21: 0x00000040 r22: 0x00000038 r23: 0x00000000
r24: 0x00436000 r25: 0x00001000 r26: 0x00003303 r27: 0x00000000
r28: 0x00000000 r29: 0x00000006 r30: 0x00000006 r31: 0xc0001aa4

Thread 2: (0xb019ee20, 0xb815289e)
0x967ee8c0: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260
0x95f57ea0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnConditionTimedRelative + 244
0x95f57c74: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnSemaphoreCommon + 432
0x95f81050: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : AIOFileThread(void*) + 1072
0x9683ce8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x967ee900 ctr: 0x967ab4b0
r00: 0xffffffd9 r01: 0xf0182c90 r02: 0xa0be6924 r03: 0x00005903
r04: 0x00005703 r05: 0x0000003c r06: 0x00000000 r07: 0x00000000
r08: 0x001fc080 r09: 0x00000001 r10: 0xf0182e48 r11: 0xa0beb9dc
r12: 0x967ab4b0 r13: 0x00000000 r14: 0x00000000 r15: 0xa0b00c2c
r16: 0xa0b00c2c r17: 0x00000000 r18: 0xa0b00c2c r19: 0xa0afd878
r20: 0xa0b00c2c r21: 0x96037acc r22: 0x96037acc r23: 0x00000000
r24: 0x00000000 r25: 0x00000001 r26: 0xf0182e48 r27: 0xa0bee3e8
r28: 0xa0afd8ac r29: 0xa0be6924 r30: 0xa0afd8e0 r31: 0x967ee3e8

Thread 3: (0xb0220df8, 0xb8152c24)
0x967ee8c0: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260
0x95f79a18: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnCondition + 136
0x95f57e7c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnConditionTimedRelative + 208
0x95f795d4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _MPWaitOnQueue + 276
0x1759bc64: /Library/Application Support/Nikon/MAID Modules/MaidDriver.bundle/Contents/MacOS/MaidDriver : LS4000_EXECUTE_MP(void*) + 760
0x95f77808: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x9683ce8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x967eea04 ctr: 0x967b673c
r00: 0x0000014e r01: 0xf0284ba0 r02: 0xf0284be0 r03: 0x00005803
r04: 0x00005b03 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x00000001 r10: 0x967ee3a0 r11: 0xa0beb898
r12: 0x967b673c r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0xa0bee3e8
r28: 0xa0af18cc r29: 0x0089b200 r30: 0x0017ee98 r31: 0x967ee3e8

Thread 4: Crashed (0xb7fff9d0, 0xb80bcd58)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
0x7b7defd8: No symbol
0x7b8e11fc: No symbol
0x7b66e5f4: No symbol
0x7b6687ac: No symbol
0x7b6684c0: No symbol
0x7b769f28: No symbol
0x7b72072c: No symbol
0x853ca4fc: No symbol
0x853cc9bc: No symbol
0x853d6880: No symbol
0x95e78ce4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE : aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 168
0x95e78bec: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE : dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
0x95e789f0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE : _aeProcessAppleEvent + 216
0x92d9d02c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _AEProcessAppleEvent + 56
0x853d5ea0: No symbol
0x853d011c: No symbol
0x853cd1c8: No symbol
0x853e5d18: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x92e4c650 ctr: 0x92e4c640
r00: 0x7b7defd8 r01: 0xbfffe600 r02: 0x92e40ee8 r03: 0x00000000
r04: 0x61756e74 r05: 0x69616477 r06: 0x00000000 r07: 0x00000000
r08: 0x68f168f1 r09: 0x00000000 r10: 0x00800000 r11: 0xa0af2d04
r12: 0xa0598034 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x000000e2 r19: 0x0000000a
r20: 0xbffff710 r21: 0xbffff0e8 r22: 0xbffff150 r23: 0x1563bcb8
r24: 0xffffffff r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000000 r31: 0x15623990

Dear moxou,

did this problem just occur after isntalling the 10.5.3 Update ?
Please try deleting the preference files and repair the permissions of your systems HDD with Disk Utility.

best regards from Kiel,

Thomas Luebker
-LSI- Software Support Specialist

Hello,
I've been having similar problems with the same outcome. I'm using Photoshop CS3 10.1 and OS Leopard 10.5.4. When I attempt to scan I have computer freezes. While I am able to still use other programs, my Photoshop and Silverfast are frozen as well as the scanner itself. I have an Epson Expression 1680. If I toss the Lasersoft Imaging folder from the preference area, the scanner will preview and scan ONCE. Upon a second scan, the above mentioned programs and scanner will freeze again. In each case, I must "force quit" Silverfast Ai and Photoshop CS3. This problem started after installing Leopard several months ago. Because of the frustration, I moved over to v**s**n. I had hoped this stuff would have been fixed by now. But 4 months later, after updating all software, the same problem remains. It's become pointless to use your software. Can you suggest out a permanent fix for this? I really hope so because I prefer the Silverfast software (when it works!)

Regards,
Eubean

Hello

I have similar problems with Silverfast 6.6.0r3 and 10.5.5. I did repair my access rights without any success.
I did recently upgrade my hard drive and during this I changed the file system of MAC OS X extended to MAC OS X extended case sensitive. After this Nikon Scan and Nikon NX 2 do not work anymore. For Nikon NX 2 I did find a support entry that it is not supported on case sensitive volumes but for Nikon Scan....
So I hoped Silverfast might be a solution. But it crashes too during startup. And it still runs in emulated mode?

Regards, Prosi

Dear prosi,

Mac OS X extended case sensitive is causing not supported with SilverFast there are also a lot of other applications out there that do not run on Mac OS X extended case sensitive so I would reccomend using the standard Mac OSX extended(journaled) filesystem.

best regards,

Thomas Luebker
LaserSoft Imaging AG

Thanks

That helps (my case-sensitive Leopard would crash Silverfast too - thought was just me), but would you care to explain why Silverfast can/will not support a case-sensitive OSX?

It seems –apart from being non-standard– a reasonable option to have your OSX system disk formatted case-sensitive. I'm a web-developer, and all my projects end-up on a case-sensitive Linux, so I would like this to work for applications I use for that purpose; Silverfast not being the least important...!

Or is there any advice against this from Apple themselves, that I missed?

Or is there a timeline-target for this issue?

Dear Customer,

Case Sensitiv HFS+ is not working for many programs is is not reccomended by Apple fopr use on desktop(non server) systems.

best regards,

Thomas Luebker,
LaserSoft Imaging AG

Has this been fixed? The Silverfast plugin crashes Photoshop every time unless I reboot and start Photoshop.

I am not using case sensitive HFS+.

BTW. I just upgraded to the latest code base, and it still crashes. This is the error report:

Process: A [32483]
Path: /Applications/SilverFast Application/.SF Universal/Contents/MacOS/SF Universal
Identifier: com.lasersoft.sfapp
Version: 2.1.4 (???)
Code Type: PPC (Translated)
Parent Process: launchd [142]

Date/Time: 2009-03-01 17:37:47.367 -0800
OS Version: Mac OS X 10.5.5 (9F33)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c0000000
Crashed Thread: 0

Thread 0 Crashed:
0 ??? 0xffff0e07 0 + 4294905351

Thread 1:
0 ??? 0x800bc4a6 0 + 2148254886
1 ??? 0x800c3c9c 0 + 2148285596
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed6f5 0 + 2148456181
4 ??? 0x800ed5b2 0 + 2148455858

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffff0dbe ebx: 0xb813cfcc ecx: 0x00000032 edx: 0xffffbd80
edi: 0xc0004260 esi: 0x167d52ce ebp: 0xbfffcdb8 esp: 0xbfffcdb0
ss: 0x0000001f efl: 0x00010282 eip: 0xffff0e07 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xc0000000

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
Rosetta Version: 21.03
Args:
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: Crashed (0xbfffcdb0, 0xffff0e07)
0x166d7b3c: /Applications/SilverFast Application/SilverFast (Epson-SE).plugin/Contents/MacOS/EPSON FW Scanner.bundle/Contents/MacOS/EPSON FW Scanner : _DDRead + 244
0x166d714c: /Applications/SilverFast Application/SilverFast (Epson-SE).plugin/Contents/MacOS/EPSON FW Scanner.bundle/Contents/MacOS/EPSON FW Scanner : _GetDDFunc + 92
0x84a804e8: No symbol
0x84a84bc4: No symbol
0x84a84a3c: No symbol
0x00002f39: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : _main + 3209

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x166d7b4c ctr: 0x92d38e80
r00: 0x166d7b4c r01: 0xbfffddc0 r02: 0x000038c5 r03: 0xbfffdf92
r04: 0x167cf000 r05: 0x00006300 r06: 0x0000a890 r07: 0x00000009
r08: 0x001fc080 r09: 0x000a2900 r10: 0x000eb024 r11: 0x166d8024
r12: 0x92d38e80 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000001
r20: 0x00000000 r21: 0xbffff0e8 r22: 0xbfffe1e2 r23: 0x00000006
r24: 0xbfffdf92 r25: 0x0019eac0 r26: 0x00006300 r27: 0x00006300
r28: 0x00000000 r29: 0x166d8014 r30: 0x001309e0 r31: 0x166d7a54

Dear noob_for_life,

the problem you have seems to be a different one than the other users in this post had, which is that they used case sensitive HFS+ .

First of all I would recommend you to update to the latest SilverFast Version which is SilverFast 6.6.0r4c and the latest OSX which is 10.5.6 for any further help I would need more detailed Information. It would be much easier to solve your problem directly with the Support.