LaserSoft Imaging

I work at an Arts University, Photography dept. we have Silverfast on a range of workstations for film scanning. There are a number of incredibly frustrating but basic user issues which re-occur and we would like to eliminate.

This first issue happens with both Studio AI8 [with Nikon 9000ED scanners] and a new copy of Silverfast SE 8.2 [running with brand new Epson V800].

1. The Scan Dimensions box disappears, so one cannot set the scan dimensions, how can it be re-opened if it is not there? [we usually have to delete preferences to return the program me to default state] - is this simply a corruption issue?

2.On SIlverfast SE [this does not seem to happen with the Studio AI8] when you create more than one frame [for batch scanning], the Delete Frames option is greyed out, so it is impossible to return to a full Prescan preview of the entire flatbed [i.e for the next set of scans, after finishing the first scans] - why?
- How do you start again with a fresh holder of negs if user cannot create a fresh prescan of the entire flatbed, and cannot delete the current frames and return to one frame?

Again, we are having to shut the program me down to reset, this cannot be right. Is it a bug? Is there some way to access the delete frames when it is greyed out?

Please can someone from Silverfast urgently advise on these basic functional issues.

Dear customer,

It sounds like you are using an outdated version of SilverFast.
Please make sure that the latest updates for all versions are installed.

Kind regards,
Arne Ketelhohn.

Dear producer of software, and Arne
it is a brand up to date just installed out of the box shiny entirely new. It is not 'outdated version'. Maybe just a glitch. It has happened periodically over every system.

So there's no way to bring the scan dimension box back if it disappears then?

The other issue, in case anyone else ever as a new user has this problem>> you need to zoom out in order to return to the overall flatbed view. Then the delete frames function becomes available again, no longer greyed out.

Sounds obvious when you've worked it out, but there is nowhere in the support literature that tells you this, and having not used SF with flatbeds before it has not been a part of user workflow til now. No thanks to Silverfast support.

Kind regards,
customer

Dear customer,

please install the latest update from our website.
The software included in the box is never the latest release, because it can not be updated while waiting on the shelf.
The error you describe has been fixed some time ago and should not occur in our latest release.

Kind regards,
Arne Ketelhohn