LaserSoft Imaging

Yesterday I received the email about upgrading to SEPlus, clicked on the upgrade link, selected the brand and model, selected the upgrade option, entered my current serial number and eventually the brand and model, and yet still the system ended up selling me a copy of SE at $49 rather than the SEPlus Upgrade I had entered and thought I was buying.

I have emailed several times but haven't even received any acknowledgement. At this stage I can only surmise that Silverfast is not interested in customer support - or worse.

I guess if Silverfast is not interested in sorting its problems then my only course of action is to report the transaction to the credit card company and have them kill the transaction.

Great product - lousy website design (update on change on two drop-down lists? Of course that causes an error message!!) and non-existent sales support though.

Dear oceanz

well, your oldest request dates from 23 hours ago by my time of writing this email. We have been literally flooded with pre-sales information requests after the last newsletter

So please don't rash your judgement. Thank you for your kind understanding.

I will raise your request's priority so that you'll get a faster reply from our sales staff.

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -