LaserSoft Imaging

I have upgraded from HDR to HDR Studio and from time to time when sequentially processing 20 or so images the VLT selection fails to deliver a new image to Silverfast, the previous image remains on the preview screen. This occurred on the original release I tried (6.4.1r4b) and the latest release (6.4.1r7a). There appears to be no pattern as to when the problem occurs. Somtimes after processing 10 slides, sometimes after 3. Once it occurs, closing Silverfast and restarting does not clear the problem.

I have not experienced the problem using HDR (6.4.1r4b). I have 2gb of memory. I have tried switching machines and still have the same problem.

I am processing 16bit tiff files generated from scanning colour slides at 4000dpi on a Nikon LS8000ED.

Has anyone else experienced the same problem?

thks .. Ray

Dear Ray

please don't hesitate to contact LaserSoft Imaging support staff: http://www.silverfast.com/problemreport/en.html

I would appreciate if you could paste a fresh copy of the SF_Logfile in the problem report.

On a Mac OS X PC you will find the SF_Logfile in /Users/(your username)/Library/Preferences/LaserSoft Imaging.

On a Windows 2000 or XP system the SF_Logfile is placed within /Documents and Settings/(your username)/Application Data/LaserSoft Imaging.
If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

You could of course also you the search function of your system to find the "SF_Logfile". Please make sure that you will be shown hidden and system files. The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.

Simply open it with your text editor (double clicking the SF_Logfile) and select all the text (Win: CTRL+A; Mac: CMD+A). Then copy the selection to the clipboard (CTRL+C / CMD+C).
Go back to the problem report and click inside the text field. Move the text cursor to the end of your problem description and insert the SF_Logfile from the clipboard (CTRL+V / CMD+V).

Thanks in advance for your co-operation.

Kind regards
Sonny Noack
- technical support, LSI AG -

Thanks. I sent off a copy of the Log to the support team last Friday.

Rgds Ray

I too am having this problem and it is unpredictable when it will happen. I have had the problem with HDR Studio v6.4.1r8c and also with v6.4.2r2b. I also noticed that once the main HDR dialog is active, that the "Open" button does not work either.

I have reinstalled HDR Studio numerous times, even clearing out all the HDR profiles and previews, but it still reverts to the bad behavior after a few slides.

I am processing 16bit Tif files created from scannning color slides on a Minolta DSM Pro.

Here is my log file:

*** SilverFast LOGFILE ***

This file, containing information which will also be asked in case of telephone-support,
facilitates the support if you have problems with SilverFast. Read this file carefully.
If you do not agree on sending us all the information, delete the information you don?t wish
to communicate.
Please note, however, that this will render the support and a solution more difficult.


Date and time: 30.7.2005 13:11:50

Platform : PC
Plugin : PhotoShop
Host : 0x53464170 (SF_Launcher)
Host Serial : 111765

Path : C:\Program Files\LaserSoft\SilverFast HDRStudio\SilverFast (HDR Studio).8ba

Permissions : <SilverFast (HDR Studio).8ba>: unlocked
Permissions : <SilverFast HDRStudio>: unlocked
Permissions : <LaserSoft>: unlocked
Permissions : <Program Files>: LOCKED
Permissions : <C:>: LOCKED

Version : SilverFast HDR Studio v6.4.2r2b

System : Microsoft Windows XP (Version 5.1, Service Pack 2, Build 2600)
Memory : 1024 MB RAM


-------------------------------------------------------------------------
Processor Information:
-------------------------------------------------------------------------
Intel(R) Pentium(R) 4 CPU 2.53GHz, 2538MHz Hyperthreading Enabled

-------------------------------------------------------------------------
Memory Information
-------------------------------------------------------------------------
Physical Installed: 1023MB
Physical Available: 662MB
Virtual Total: 2047MB
Virtual Available: 2032MB

-------------------------------------------------------------------------
Disk Information:
-------------------------------------------------------------------------
Drive Letter: A:\ removable
Drive Letter: C:\ fixed 10981MB total, 1935MB available
Drive Letter: D:\ fixed 1019MB total, 643MB available
Drive Letter: E:\ fixed 2996MB total, 1382MB available
Drive Letter: F:\ fixed 33455MB total, 7630MB available
Drive Letter: G:\ fixed 10001MB total, 6835MB available
Drive Letter: H:\ fixed 4000MB total, 2045MB available
Drive Letter: I:\ fixed 3004MB total, 2848MB available
Drive Letter: J:\ fixed 1004MB total, 906MB available
Drive Letter: K:\ fixed 20002MB total, 8335MB available
Drive Letter: L:\ fixed 28003MB total, 24032MB available
Drive Letter: M:\ cdrom
Drive Letter: P:\ cdrom

-------------------------------------------------------------------------
Monitor Information:
-------------------------------------------------------------------------
Number of Physical Monitors: 1
Primary Monitor Resolution: 1600 x 1200
Primary Monitor Depth: 32

-------------------------------------------------------------------------
Detailed Hardware Information:
-------------------------------------------------------------------------
1394 devices
Description: SBP2 Compliant IEEE 1394 device
Location: SBP2
Driver mfg: IEEE 1394 SBP-2 Device Vendor
Low-level name: 1394\0000D0B9&00D2

Description: SBP2 Compliant IEEE 1394 device
Location: SBP2
Driver mfg: IEEE 1394 SBP-2 Device Vendor
Low-level name: 1394\minolta&SCANNER_2887

DISPLAY devices
Description: EV700
Location: Monitor
Driver mfg: Gateway
Low-level name: Monitor\GWY1B62

Description: ViewSonic P815-4
Location: Monitor
Driver mfg: ViewSonic
Path: \Device\VideoPdo0
Low-level name: Monitor\VSC4F51

Description: Plug and Play Monitor
Location: Monitor
Driver mfg: (Standard monitor types)
Low-level name: Monitor\VSCBD0D

HTREE devices

IDE devices
Name: PIONEER DVD-RW DVR-108
Description: CD-ROM Drive
Location: CDROM
Driver mfg: (Standard CD-ROM drives)
Low-level name: IDE\CdRomPIONEER_DVD-RW__DVR-108_________________1.10____

Description: CD-ROM Drive
Location: CDROM
Driver mfg: (Standard CD-ROM drives)
Path: \Device\Ide\IdeDeviceP1T0L0
Low-level name: IDE\CdRomPIONEER_DVD-RW__DVR-108_________________1.18____

Name: TDK CDRW4800B
Description: CD-ROM Drive
Location: CDROM
Driver mfg: (Standard CD-ROM drives)
Low-level name: IDE\CdRomTDK_CDRW4800B___________________________S7D5____

Name: TDK CDRW4800B
Description: CD-ROM Drive
Location: CDROM
Driver mfg: (Standard CD-ROM drives)
Path: \Device\Ide\IdeDeviceP1T1L0
Low-level name: IDE\CdRomTDK_CDRW4800B___________________________S7D5____

Name: TOSHIBA DVD-ROM SD-M1612
Description: CD-ROM Drive
Location: CDROM
Driver mfg: (Standard CD-ROM drives)
Low-level name: IDE\CdRomTOSHIBA_DVD-ROM_SD-M1612________________1004____

Name: QUANTUM Bigfoot TX6.0AT
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: IDE\DiskQUANTUM_Bigfoot_TX6.0AT_________________A04.0R00

Name: WDC WD1200BB-00CAA1
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: IDE\DiskWDC_WD1200BB-00CAA1_____________________17.07W17

Name: WDC WD1200BB-00CAA1
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Path: \Device\Ide\IdeDeviceP0T0L0
Low-level name: IDE\DiskWDC_WD1200BB-00CAA1_____________________17.07W17

LEXARUSB devices
Name: Lexar JumpShot? USB Device
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: LEXARUSB\DiskLexar___JumpShot________2.09

Name: Lexar JumpShot? USB Device
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: LEXARUSB\DiskLexar___JumpShot________2.09

PCI devices
Description: NEC PCI to USB Open Host Controller
Location: USB
Driver mfg: NEC
Path: \Device\NTPNP_PCI0007
Low-level name: PCI\VEN_1033&DEV_0035&SUBSYS_0035807D&REV_41

Description: NEC PCI to USB Open Host Controller
Location: USB
Driver mfg: NEC
Path: \Device\NTPNP_PCI0008
Low-level name: PCI\VEN_1033&DEV_0035&SUBSYS_0035807D&REV_41

Description: NEC PCI to USB Enhanced Host Controller B1
Location: USB
Driver mfg: NEC
Path: \Device\NTPNP_PCI0009
Low-level name: PCI\VEN_1033&DEV_00E0&SUBSYS_1043807D&REV_02

Description: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Location: 1394
Driver mfg: Texas Instruments
Path: \Device\NTPNP_PCI0011
Low-level name: PCI\VEN_104C&DEV_8023&SUBSYS_00000000&REV_00

Description: NVIDIA GeForce4 Ti 4600
Location: Display
Driver mfg: NVIDIA
Path: \Device\NTPNP_PCI0016
Low-level name: PCI\VEN_10DE&DEV_0250&SUBSYS_87251462&REV_A3

Name: Creative SB Audigy
Description: Creative Audigy Audio Processor (WDM)
Location: MEDIA
Driver mfg: Creative Technology, Ltd.
Path: \Device\NTPNP_PCI0013
Low-level name: PCI\VEN_1102&DEV_0004&SUBSYS_00531102&REV_03

Description: OHCI Compliant IEEE 1394 Host Controller
Location: 1394
Driver mfg: IEEE 1394 OHCI Compliant Host Controller Vendor
Path: \Device\NTPNP_PCI0015
Low-level name: PCI\VEN_1102&DEV_4001&SUBSYS_00101102&REV_00

Description: Creative Game Port
Location: MEDIA
Driver mfg: Creative
Path: \Device\NTPNP_PCI0014
Low-level name: PCI\VEN_1102&DEV_7003&SUBSYS_00401102&REV_03

Name: U.S. Robotics 56K Fax Host Int
Description: U.S. Robotics 56K Fax Host Int
Location: Modem
Driver mfg: U.S. Robotics
Path: \Device\NTPNP_PCI0012
Low-level name: PCI\VEN_14F1&DEV_2F10&SUBSYS_201316EC&REV_01

Description: Intel(R) 82801BA LPC Interface Controller - 2440
Location: System
Driver mfg: Intel
Path: \Device\NTPNP_PCI0003
Low-level name: PCI\VEN_8086&DEV_2440&SUBSYS_00000000&REV_04

Description: Intel(r) 82801BA/BAM USB Universal Host Controller - 2442
Location: USB
Driver mfg: Intel
Path: \Device\NTPNP_PCI0005
Low-level name: PCI\VEN_8086&DEV_2442&SUBSYS_80281043&REV_04

Description: Intel(r) 82801BA/BAM USB Universal Host Controller - 2444
Location: USB
Driver mfg: Intel
Path: \Device\NTPNP_PCI0006
Low-level name: PCI\VEN_8086&DEV_2444&SUBSYS_80281043&REV_04

Description: Intel(R) PRO/100 VE Network Connection
Location: Net
Driver mfg: Intel
Path: \Device\NTPNP_PCI0010
Low-level name: PCI\VEN_8086&DEV_2449&SUBSYS_30138086&REV_03

Description: Intel(R) 82801BA Ultra ATA Controller
Location: hdc
Driver mfg: Intel
Path: \Device\NTPNP_PCI0004
Low-level name: PCI\VEN_8086&DEV_244B&SUBSYS_80281043&REV_04

Description: Intel(R) 82801BA/CA PCI Bridge - 244E
Location: System
Driver mfg: Intel
Path: \Device\NTPNP_PCI0002
Low-level name: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_04

Description: Intel(R) 82850 Processor to I/O Controller - 2530
Location: System
Driver mfg: Intel
Path: \Device\NTPNP_PCI0000
Low-level name: PCI\VEN_8086&DEV_2530&SUBSYS_00000000&REV_04

Description: Intel(R) 82850/82860 Processor to AGP Controller - 2532
Location: System
Driver mfg: Intel
Path: \Device\NTPNP_PCI0001
Low-level name: PCI\VEN_8086&DEV_2532&SUBSYS_00000000&REV_04

SBP2 devices
Name: Microtek ArtixScan 1800f (FireWire)
Description: Microtek ArtixScan 1800f (FireWire)
Location: Image
Driver mfg: Microtek
Low-level name: SBP2\0000D0B9&00D2&CmdSetId104D8&GenScanner

Description: DiMAGE Scan Multi PRO
Location: Image
Driver mfg: KONICA MINOLTA
Low-level name: SBP2\minolta&SCANNER_2887&CmdSetId104D8&GenScanner

USB devices
Description: USB Root Hub
Location: USB
Driver mfg: (Standard USB Host Controller)
Path: \Device\USBPDO-0
Low-level name: USB\ROOT_HUB&VID8086&PID2444&REV0004

Description: USB Root Hub
Location: USB
Driver mfg: (Standard USB Host Controller)
Path: \Device\USBPDO-2
Low-level name: USB\ROOT_HUB&VID8086&PID2442&REV0004

Description: USB Root Hub
Location: USB
Driver mfg: (Standard USB Host Controller)
Path: \Device\USBPDO-3
Low-level name: USB\ROOT_HUB&VID1033&PID0035&REV0041

Description: USB Root Hub
Location: USB
Driver mfg: (Standard USB Host Controller)
Path: \Device\USBPDO-1
Low-level name: USB\ROOT_HUB&VID1033&PID0035&REV0041

Description: USB 2.0 Root Hub
Location: USB
Driver mfg: NEC
Path: \Device\USBPDO-4
Low-level name: USB\ROOT_HUB20&VID1033&PID00E0&REV0002

Description: Microsoft Integrated USB Hub
Location: USB
Driver mfg: Microsoft
Low-level name: USB\Vid_045e&Pid_001c&Rev_0500

Description: Microsoft Integrated USB Hub
Location: USB
Driver mfg: Microsoft
Path: \Device\USBPDO-5
Low-level name: USB\Vid_045e&Pid_001c&Rev_0500

Description: Microsoft Integrated USB Hub
Location: USB
Driver mfg: Microsoft
Low-level name: USB\Vid_045e&Pid_001c&Rev_0500

Description: Microsoft USB Wheel Mouse Optical
Location: HIDClass
Driver mfg: Microsoft
Low-level name: USB\Vid_045e&Pid_0040&Rev_0121

Description: Microsoft USB Wheel Mouse Optical
Location: HIDClass
Driver mfg: Microsoft
Low-level name: USB\Vid_045e&Pid_0040&Rev_0121

Description: Microsoft USB Wheel Mouse Optical
Location: HIDClass
Driver mfg: Microsoft
Low-level name: USB\Vid_045e&Pid_0040&Rev_0121

Description: Microsoft USB Wheel Mouse Optical
Location: HIDClass
Driver mfg: Microsoft
Low-level name: USB\Vid_045e&Pid_0040&Rev_0121

Description: Microsoft USB Wheel Mouse Optical
Location: HIDClass
Driver mfg: Microsoft
Low-level name: USB\Vid_045e&Pid_0040&Rev_0121

Description: Microsoft USB Wheel Mouse Optical
Location: HIDClass
Driver mfg: Microsoft
Low-level name: USB\Vid_045e&Pid_0040&Rev_0121

Description: Microsoft USB IntelliMouse Explorer 3.0
Location: HIDClass
Driver mfg: Microsoft
Low-level name: USB\Vid_045e&Pid_0047&Rev_0300

Description: USB Composite Device
Location: USB
Driver mfg: (Standard USB Host Controller)
Low-level name: USB\Vid_04b8&Pid_0803&Rev_0100

Description: USB Mass Storage Device
Location: USB
Driver mfg: Compatible USB storage device
Low-level name: USB\Vid_04b8&Pid_0803&Rev_0100&MI_00

Description: USB Printing Support
Location: USB
Driver mfg: Microsoft
Low-level name: USB\Vid_04b8&Pid_0803&Rev_0100&MI_01

Description: USB Mass Storage Device
Location: USB
Driver mfg: Compatible USB storage device
Low-level name: USB\Vid_04e6&Pid_0325&Rev_0515

Description: eUSBDM DFU Adapter
Location: USB
Driver mfg: SCM Microsystems Inc.
Low-level name: USB\Vid_04e6&Pid_04e8&Rev_0301

Name: Microtek ArtixScan 1800f (USB) #2
Description: Microtek ArtixScan 1800f (USB)
Location: Image
Driver mfg: Microtek
Low-level name: USB\Vid_05da&Pid_20d2&Rev_0000

Name: Microtek ArtixScan 1800f (USB)
Description: Microtek ArtixScan 1800f (USB)
Location: Image
Driver mfg: Microtek
Low-level name: USB\Vid_05da&Pid_20d2&Rev_0000

Description: USB Lexar Media Jumpshot Device
Location: USB
Driver mfg: Lexar Media, Inc.
Low-level name: USB\Vid_05dc&Pid_0001&Rev_0001

Description: USB Lexar Media Jumpshot Device
Location: USB
Driver mfg: Lexar Media, Inc.
Low-level name: USB\Vid_05dc&Pid_0081&Rev_0001

Description: USB Mass Storage Device
Location: USB
Driver mfg: Compatible USB storage device
Low-level name: USB\Vid_0686&Pid_400a&Rev_0001

Description: ColorVision Spyder 2
Location: USB
Driver mfg: Colorvision Inc
Low-level name: USB\Vid_085c&Pid_0200&Rev_0100

Description: ColorVision Spyder 2
Location: USB
Driver mfg: Colorvision Inc
Low-level name: USB\Vid_085c&Pid_0200&Rev_0100

Name: PrintFIX
Description: PrintFIX
Location: Image
Driver mfg: ColorVision
Low-level name: USB\Vid_0a82&Pid_6600&Rev_0100

USBPRINT devices
Description: EPSON Stylus Photo R300 Series
Location: Printer
Driver mfg: EPSON
Low-level name: USBPRINT\EPSONStylus_Photo_R30591

USBSTOR devices
Name: EPSON Stylus Storage USB Device
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: USBSTOR\DiskEPSON___Stylus_Storage__1.00

Name: eUSB Compact Flash USB Device
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: USBSTOR\DiskeUSB____Compact_Flash___5.07

Name: eUSB Compact Flash USB Device
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: USBSTOR\DiskeUSB____Compact_Flash___5.0F

Name: eUSB SD-MS-SM USB Device
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: USBSTOR\DiskeUSB____SD-MS-SM________5.07

Name: eUSB SD-MS-SM USB Device
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: USBSTOR\DiskeUSB____SD-MS-SM________5.0F

Name: LEXAR CF CARD USB Device
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: USBSTOR\DiskLEXAR___CF_CARD_________1.00

Name: MINOLTA DIMAGE CAMERA USB Device
Description: Disk drive
Location: DiskDrive
Driver mfg: (Standard disk drives)
Low-level name: USBSTOR\DiskMINOLTA_DIMAGE__CAMERA__1.00

V1394 devices
Description: 1394 Net Adapter
Location: Net
Driver mfg: Microsoft
Path: \Device\0000006f
Low-level name: V1394\NIC1394

Name: 1394 Net Adapter #2
Description: 1394 Net Adapter
Location: Net
Driver mfg: Microsoft
Path: \Device\0000006e
Low-level name: V1394\NIC1394

-------------------------------------------------------------------------
End Hardware Detail List
-------------------------------------------------------------------------


-------------------------------------------------------------------------
Supported CPU features:
-------------------------------------------------------------------------
MMX yes
SSE yes
SSE2 yes
3DNOW! no


Info : name : Albert Lickei
Info : company :
Info : serial no.:

Info : limited : Studio, IT8, Job


*** END ***

Dear azal45

please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].

Therefore, please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html
How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -