LaserSoft Imaging

I have several problems with Negafix in HDR Studio 6.4.0.r8.

First the histograms do not always show in the expert menu.
Sometimes they show sometimes not.

Then it also happens that the curves in the expert menu do not show.
Switching on/off the edit function show them again.

I get also strange results with the different profiles:

See histograms in the screenshot:

http://www.tk-imaging.de/hdrstudioex1.gif

Why do the histograms in the Negafixdialog look different to the other histograms?

I definitly do not get the same results as before with HDR.

Dear theo

please don't hesitate to contact LaserSoft Imaging support staff: http://www.silverfast.com/problemreport/en.html

I would need paste a fresh copy of the SF_Logfile pasted in the problem report.

On a Mac OS X PC you will find the SF_Logfile in /Users/(your username)/Library/Preferences/LaserSoft Imaging.

On a Windows 2000 or XP system the SF_Logfile is placed within /Documents and Settings/(your username)/Application Data/LaserSoft Imaging.
If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

On older operating systems like Windows 98/ME or Mac OS 9 you will most probably find the SF_Logfile within the the program folder of Adobe Photoshop /Plugins/Import-Export/(SilverFast).

You could of course also you the search function of your system to find the "SF_Logfile". Please make sure that you will be shown hidden and system files. The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.

Simply open it with your text editor (double clicking the SF_Logfile) and select all the text (Win: CTRL+A; Mac: CMD+A). Then copy the selection to the clipboard (CTRL+C / CMD+C).
Go back to the problem report and click inside the text field. Move the text cursor to the end of your problem description and insert the SF_Logfile from the clipboard (CTRL+V / CMD+V).

I also would need a file called "SF Statistics" which lists the details on the scan settings which seem to be problematic on your machine.
You can generate it from the (button on the horizontal panel in the settings window:) "Expert Dialogue" -> button "Output Statistics" [see a screenshot at: viewtopic.php?p=10289 ].

Thanks in advance for your co-operation.

Kind regards
Sonny Noack
- technical support, LSI AG -