LaserSoft Imaging

Hello
It seems that I have got a problem
I purchased the SE version, install driver for Plustek 8200i and the SilverFast SE version.

Start up the software seems to work. But, after a few scan (negative Kodak Gold 200) there was some multicolor stripes in the picture. After that, I updated the driver and SilverFast to the latest version. Still the same problem.

Picture of the failure seen in the SilverFast


The final picture


Some information from the log file I don't know if that helps?

*** Log of SilverFast session ***

-------------------------------------------------------------------------
Software information
-------------------------------------------------------------------------
Date and time : 21-01-2015 19:43:20

Platform : PC
System : Professional S (Build 7601)

Bitness : WIN64

Version : SilverFast 8.2.0 r3 (Dec 16 2014) 9dbb9c4 16.12.
-------------------------------------------------------------------------
Hardware
-------------------------------------------------------------------------
Processors : 8x Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Processor speed: 2.793 GHz
Vendor name : GenuineIntel

-------------------------------------------------------------------------
Runtime messages
-------------------------------------------------------------------------

21.01.2015 19:43:20.826 sfDebug: Path: C:/Program Files/SilverFast Application/SilverFast 8
21.01.2015 19:43:20.973 sfDebug: CsfPreferences::init(): Preferences started
21.01.2015 19:43:22.190 sfDebug: Not searching for automatic update now. Last update was searched at on 21. jan 17:39:47 2015. If the user does not search manually in the meantime, the next search will be done in 7 day(s).
21.01.2015 19:43:24.633 sfDebug: CsfPreviewManager::CsfPreviewManager: Default NegaFix Source is PlustekOF8200i
21.01.2015 19:43:24.635 sfDebug: setupTemp: Trying to cleanup file sf8_Fs1184.tmp (possibly from previous run) to free up memory
21.01.2015 19:43:24.635 sfDebug: setupTemp: Trying to cleanup file sf8_Hp1184.tmp (possibly from previous run) to free up memory
21.01.2015 19:43:24.636 sfDebug: setupTemp: Trying to cleanup file sf8_Ip1184.tmp (possibly from previous run) to free up memory
21.01.2015 19:43:24.636 sfDebug: setupTemp: Trying to cleanup file sf8_Jp1184.tmp (possibly from previous run) to free up memory
21.01.2015 19:43:24.637 sfDebug: setupTemp: Trying to cleanup file sf8_pv1184.tmp (possibly from previous run) to free up memory
21.01.2015 19:43:24.637 sfDebug: setupTemp: Trying to cleanup file sf8_Rg1184.tmp (possibly from previous run) to free up memory
21.01.2015 19:43:24.638 sfDebug: setupTemp: Trying to cleanup file sf8_Rt1184.tmp (possibly from previous run) to free up memory
21.01.2015 19:43:24.956 sfDebug: CsfFilterOptions::setCMSInputReflectiveProfile() has been called with a non-valid or empty parameter: .
21.01.2015 19:43:24.990 sfDebug: CsfFilterOptions::setCMSInputFileProfile() has been called with a non-valid or empty parameter: .
21.01.2015 19:43:24.990 sfDebug: CsfFilterOptions::setCMSGrayProfile() has been called with a non-valid or empty parameter: .
21.01.2015 19:43:24.990 sfDebug: CsfFilterOptions::setCMSOutputProfile() has been called with a non-valid or empty parameter: .
21.01.2015 19:43:24.990 sfDebug: CsfFilterOptions::setInputFilename() has been called with a non-valid parameter. InputFilename is possibly not initialized correctly.
21.01.2015 19:43:25.186 sfDebug: CsfFilterOptions::setCMSInputReflectiveProfile() has been called with a non-valid or empty parameter: .
21.01.2015 19:43:25.219 sfDebug: CsfFilterOptions::setCMSInputFileProfile() has been called with a non-valid or empty parameter: .
21.01.2015 19:43:25.219 sfDebug: CsfFilterOptions::setCMSGrayProfile() has been called with a non-valid or empty parameter: .
21.01.2015 19:43:25.219 sfDebug: CsfFilterOptions::setCMSOutputProfile() has been called with a non-valid or empty parameter: .
21.01.2015 19:43:25.219 sfDebug: CsfFilterOptions::setInputFilename() has been called with a non-valid parameter. InputFilename is possibly not initialized correctly.

Hope someone can help me

Dear customer,

your images unfortunately have not reached us.
But what you describe rather sounds like a temperature based hardware issue.
You might want to contact Plustek about this.


Kind regards,
Arne Ketelhohn.

See attachment for the picture hop it works this time!

Dear Mr Thiesen,

Unfortunately not.

But I have forwarded your case to our Ticket system.
You will get an e-mail that a case has been opened.

Please send us the images and the Logfile in response.
But please as attachments (not embedded/copied in text) and smaller than 5MB.
You can send the logfile as a .txt or PDF file.

Kind regards,
Arne Ketelhohn.

Hi Martin,

I don't have an answer but hope you have further info.

I finally got a new 8200i working on a mac (after upgrading software and drivers). I got 4 reasonable scans and now stripes, technicolor bands, even more colour than yours, in previews and final image! The chat line says there are no agents available. Checked all settings. Thought of temperature too but the box is cool and it uses LEDs. Thinking of returning the scanner and software for full refund. Any suggestions?

Thanks,
Rob

Dear Rob,

are you on a PC?
Have you tested the scanner using the Quickscan utility? (Make sure you use the same resolution)
This sounds like a hardware issue.

Kind regards,
Arne Ketelhohn.

Thanks Arne,

I am on a Mac and did not have access to a PC to try Quickscan.
I too reasoned that it must be a hardware issue: I had updated drivers and got a few good scans. I restored all settings to default to eliminate the possibility that it might be something I'd changed. I even tried the calibration target, which rendered so badly that the software was unable to recognise it. All Plustek was able to suggest was reinstalling the driver, which I'd already done.

So I returned the scanner.
Thanks for the suggestions anyway,
Regards,
Rob