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Plustek 7600i doesn't work after update
PostPosted: Wed Mar 05, 2014 5:31 pm
by meckley
I updated both the drivers and the latest Silverfast (8.0.1 r41). When I open Silverfast, the Plustek scanner does not show up. My Epson V700 shows up. When I hit the Quickscan button on the Plustek, I can get a scan. Is it the new version of Silverfast or the Plustek drivers?
Re: Plustek 7600i doesn't work after update
PostPosted: Tue Mar 11, 2014 2:31 pm
by LSI_Ketelhohn
Dear customer,
Please make sure that you did
update both scanner versions.
In case only one is updated the older version will not work.
(I have forwarded your other post to our support system in case this does not help.)
kind regards,
Arne Ketelhohn.
Re: Plustek 7600i doesn't work after update
PostPosted: Fri Mar 21, 2014 3:49 pm
by LSI_Ketelhohn
Dear customer,
I will contact you by e-mail.
This is beyond the capabilities of our forum.
kind regards,
Arne Ketelhohn.