LaserSoft Imaging

After having attempted to use Silverfast for the past week and no reponse from their support page, I thought I would post my issues with Silverfast SE on Mac OS X in this forum for further assistance.

I'm using a Minolta DSE 5400 (not II) connected via Firewire and the latest version of Silverfast SE (6.4.4r3). Also running Mac OS X 10.4.7.

1> An index scan has a 30-45sec pause before starting the scan. The Minolta software doesn't have this delay. Is there any way to avoid this.

2> I can't enable Digital ICE. When I select it, I get a popup
indicating that ICE is disabled for B&W film (even though I have a color
film selected).

3> I can't cancel a scan once I've started it. The application goes out
of focus and I have to wait about 20minutes for the entire scan job to
complete!

4> I'm getting the same error are reported in this forum:
http://www.silverfast.com/forum/-und-quotbatchpicttif-und-quot-error---cant-start-silverfast-t4045.html
Re-installed the software, the problem gets fixed, and after a system reboot, starts up again. It seems somewhat sporadic - is there a long-term fix for this?

Dear Sir,

I apologize for the delay in responding to your request. Please be aware though that technical support is only available from monday through friday. If you post a request on friday, it might not get answered before the following week. Please contact our telephone hotline for urgent requests, if within operating hours:

http://www.silverfast.com/show/contact/en.html

To remedy the situation, I recommend deleting these two folders, and then running the Silverfast installer again:

Mac HD:/users/ <yourusername>library/preferences/ DS Elite 5400

and

Mac HD:/users/<yourusername>/library/preferences/LaserSoft Imaging

<yourusername> stands for the username you have on your computer. The correct folder is also indicated by an icon which looks like a house (your "home"- folder)