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FS4000US & Mountain Lion

Posted: Mon Jul 01, 2013 6:08 am
by johnroy
I have an iMac running Mountain Lion
I also have an old canon FS4000Us proving flaky under v**s**n.
Silverfast has no support beyond 6.6 which won't run on Mountain Lion. Silverfast 8 runs on Mountain Lion but doesn't support my scanner.
Can anyone say if FS4000US support will be included in SF 8 in the future?

Re: FS4000US & Mountain Lion

Posted: Thu Jul 04, 2013 4:19 pm
by LSI_Moeller
Dear Johnroy,

unfortunately there is no plan for SilverFast 8 for this scanner in the moment, but maybe it will come in the future.

Best regards
Artur Möller

Re: FS4000US & Mountain Lion

Posted: Thu Nov 14, 2013 7:42 pm
by austrian99
so far I used SilverFast AI Studio 8 with my DigitDia 5000 but now I run into some APS-Rolls and some negative stripes. Things the DG 5000 can't do.
I happen to also have a Canon FS4000US, which I would like to use now.

Is SF 8 already supporting this scanner? It would be very helpful if it did.

Best regards.

Re: FS4000US & Mountain Lion

Posted: Wed Nov 20, 2013 12:26 pm
by LSI_Ketelhohn
Dear customer,

The Canon FS4000US is supported by SilverFast 6.6.

SilverFast 8 is not available at the moment because the scanner lacks the necessary drivers for current operating systems.

kind regards,
Arne Ketelhohn

Re: FS4000US & Mountain Lion

Posted: Wed Nov 20, 2013 2:33 pm
by austrian99
Dear Mr Hetelhohn,
thank you for the reply.

So, what does this mean to me now?
As I own a licence for the SF 8, I guess that I can not use the 6.6 version ... How can I solve this issue?

There seem to be drivers for the OS, as v**s**n scans out of the box.

Best regards.

Re: FS4000US & Mountain Lion

Posted: Tue Nov 26, 2013 10:21 am
by LSI_Ketelhohn
Dear customer,

You can have SilverFast 8 and 6.6 installed on the same computer.
Only the operating system must be supported.

Other software uses custom drivers for the scanner.
The Operating System does not contain any drivers.
SilverFast however requires manufacturer drivers so we can access the scanner's advanced functions.

kind regards,
Arne Ketelhohn.