LaserSoft Imaging

Scanner: plustek Optic Film 7200
SF-Version: AI Studio newest v.6.4.1r1 IT8 calibrated
OS: Windows 2000 pro

I am a beginner using SF AI studio, so I do mistakes, that cause functions of SF to hang, as an example, using masks at the first layer when using SRD. Even when I delete all masks, ACR and removing of colorshift are not longer functional, so I have to delete the preset files.

In the SF launcher there is the option to do this automatically pressing STRG +s+f and clicking start. Sometimes it functions, sometimes SF starts. I would like a button, that resets to the factory settings.

Please excuse my bad english.

Greetings Trevithick

Dear Trevithick

you need to keep the keys pressed before you klick on "Start" until the service dialog appears.
This should work all the time.

In SilverFast on a system running Windows you press the shift key to make the "Options" button in the main dialogue change to "Reset all" which should normally do the trick.

Kind regards
Sonny Noack
- tech support, LSI AG -

Dear users

here some additional information about the SilverFast service dialogue.

With it, you can delete serialisation and preferences, or copy the SF_Logfile to the desktop.

Please start the SF_Launcher. When "start automatically" is activated, the SilverFast plug-in will be started, too. Please close down the SilverFast programme while leaving the SF_Launcher opened.

Using Windows, now press the keyboard combination:
Shift+S+F
and click on the "Start" button of the SF_Launcher while keeping the keys pressed. Instead of SilverFast, the "Service Dialogue" window will appear.

Using a Macintosh, please use the combination Alt+Shift+S+F instead and click on "Start" to make the "Service Dialogue" come up.



This will allow you to delete the serialisation, the preferences, or to copy the SF_Logfile to the desktop.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -