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Failed to calibrate because of timeout

Posted: Thu Feb 27, 2014 10:56 pm
by martinvoelker
Hello,

I purchased the Canoscan 9000F Mark II and Silverfast 8 SE plus today.

Fotos work fine, but I can't manage to scan transparencies. It's not possible to make a preview scan or a normal scan. This message appears: "Error:Failed to calibrate scanner because of timeout."
What's wrong?

Re: Failed to calibrate because of timeout

Posted: Wed Mar 05, 2014 10:15 am
by LSI_Ketelhohn
Dear customer,

Please check the calibration area at the beginning of the scan plane.
(The first 2-3 cm viewed from the hinges.)
This area must remain unobstructed.
Any disturbance there might cause the calibration to fail.

Please also check if the light in the lid turns on.
(Be careful the lamp is very bright. Do not look directly into it.)
In case the lamp does not light up check the cable connecting the lid to the chassis.


Kind regards,
Arne Ketelhohn.

Re: Failed to calibrate because of timeout

Posted: Wed Mar 05, 2014 10:17 am
by martinvoelker
already solved – I did not realize to dismount the inner coverage for transparencies … ;)