LaserSoft Imaging

Lasersoft is very confusing about OS X compatibility on their homepage. I downloaded the Version of Silverfast SE for my Nikon Coolscan IV ED. I chose the download option for Mac OS as Photoshop Plugin (Photoshop 7 and Elements 2). Everything goes fine including the installation, but whenever I try to import pictures with Nikon-SE, my scanner is not recognized (although v**s**n always finds him and scans!). Where's the problem, does anyone know an answer or a solution? I copied the logfile if this can provide you with some more information.

thanks for any help

Gaudenz

*** SilverFast LOGFILE ***

In case of problems with SilverFast, please send the attached file to LaserSoft:
LaserSoft Imaging AG, Luisenweg 8; 24105 Kiel, Germany;
Tel: 0431/56009-0; Fax: 0431/56009-98; e-Mail: support@silverfast.de
LaserSoft Imaging Inc., 546 Bay Isles Road, Longboat Key, FL 34228, USA;
Tel: 941-383-7496; Fax: 941-387-7574; e-mail: info@lasersoft-imaging.com

This file, containing information which will also be asked in case of telephone-support,
facilitates the support if you have problems with SilverFast. Read this file carefully.
If you do not agree on sending us all the information, delete the information you don?t wish
to communicate.
Please note, however, that this will render the support and a solution more difficult.

If SilverFast doesn't find your scanner, please perform the following steps:
1. Please check that your scanner is properly connected to your computer and is switched on.
2. Please check that your scanner is registrated in the list of supported scanners.
This list is located later in this logfile,
the entries begin with the titel "Supp. Scanner:".
3. If your scanner is connected via USB or FireWire (IEEE 1394):
Make sure, that you have installed the most current driver for your scanner.


Date and time: 11.11.2002 14:4:37

Platform : Macintosh
Plugin : PhotoShop
Host : 0x3842494d (Adobe PhotoShop)

Path : MacOS X:Applications:Adobe Photoshop Elements 2:Zusatzmodule:Import/Export:SilverFast (NikonM-SE):SilverFast (NikonM-SE).8ba

Locking : <SilverFast (NikonM-SE).8ba>: LOCKED
: <SilverFast (NikonM-SE)>: unlocked
: <Import/Export>: unlocked
: <Zusatzmodule>: unlocked
: <Adobe Photoshop Elements 2>: unlocked
: <Applications>: unlocked
: <MacOS X>: unlocked

Version : SilverFast E-6.0.1r20 (iSE) Serial ?LaserSoft Imaging AG 1995-2002

Memory : FreeMem : 20.00 MB
Memory : MaxBlock : 20.00 MB
Memory : FreeMem : 20971520
Memory : MaxBlock : 20971520

Gestalt : SystemVers : 10.21
Gestalt : SysArchitec: PPC
Gestalt : NativeCPU : id: 0x110
Gestalt : Processor : ???
Gestalt : LogicalRAM : 0x7ffff000 (2147479552)
Gestalt : PhysRAM : 0x40000000 (1073741824)
Gestalt : AppleGuide : no
Gestalt : ThreadMan : yes
Gestalt : ColorSync : 4.10
Gestalt : Quickdraw : 0x330 (32-bit color QD v2.30)
Gestalt : Quicktime : 0x6028000
Gestalt : AppEvents : 0x17
Gestalt : CFM : 0x1
Gestalt : FPU : ???
Gestalt : Keyboard : 0xcd
Gestalt : MMU : ???
Gestalt : Sound : 0x1fff
Gestalt : StdFile : 0x0
Gestalt : MachineType: ???


*** END ***

Please open the Folder "Library/Application Support".
If there is a NikonM folder then open this. There you could see the Nikon folder. Move this one to the "Application Support" folder. If there is allready a Nikon folder, rename or discard this.

You need to have a film in the scanner during start of SilverFast.

kind regards,

Kristian kratzenstein

I confirm what my colleague wrote. Indeed, the installer of the version 6.0.1r20 did not install the drivers at the correct location.

A new version of SF will be available tomorrow with the release number 6.0.1r27.

Thomas

What about Epson Perfection 2450 scanners? The standalone Silverfast app crashes on startup. I get a brief glimpse of Silverfast 5Ai screen and then it crashes. I can not get Silverfast SE to work at all under Jaguar. It will not work with Photoshop 6 in classic or Photoshop Elements 2. Silverfast 5.5 SE worked in classic under 10.1 but can not find a device under 10.2. So I tried Silverfast 6 SE but it is worse crashing outright standalone and crashing Photoshop Elements 2 as well.

This is an update to my previous problem above.

I was using a trial version of Photoshop Elements 2 above. I have since purchased a full version of PhotoShop Elements 2 and now Silverfast 6 Se is working.

The only problem now is that my serial number for Silverfast 5.5 SE that came bundled with my Epson scanner does not activate Silverfast 6 SE.