LaserSoft Imaging

Running a Plustek7200i, and the SE Plus version of the software, my resulting scans using the multi exposure feature are extremely dark. Almost appears that the software is not combining the lighter exposure scan. If I don't use this feature, scans are normal. Anyone else experiencing this and, if so, what was the fix? :wink:

Ken

Dear Ken

did you try updating, deleting prefs, so that we're on same grounds here?
I couldn't reproduce the problem mentioned in a short test.

If not, please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html
How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

Yes, I did delete the prefs file and I have the latest update of the software since I just purchased it recently. Yet, I still am having no success with this feature. What next? What other techniques can I try? Does this feature actually work with the Plustek 7200i? That is what I am curious to find out from readers on this group.
Ken

As stated, I am having difficulty getting the ME feature to work with my Plustek 7200i, but is anyone having any success? I have read a thread or two discuss alignment issues, but I am having the resulting scan come out extremely dark. And no, Silverfast's tech support has been no help.
Ken

Just thought I should inform everyone with a Plustek 7200i scanner, that the multi-exposure feature does not operate properly with SE Plus software. No resolution from LaserSoft for months. It is March 9, 2008 :cry:

Dear Ken,

in my tests Multi-Exposure in SilverFast worked okay with the 7200i.

- What platform do you use: Mac or PC ? (which version?)
- Please tell me the serial number of your 7200i scanner

Best regards
Martin

I have the exact same issue with 6.6.0r1 only. It did not happen with previous versions! I have of course tried deleting pref. files (in fact I do every time I start a scanning session, because if I don't my 7200i doesn't even do a lamp warmup!!!). My driver is up to date. I can't same I'm very satisfied with ME...let's say that generally speaking, paying for something you can't use isn't a nice thing.

EDIT: As for my platform, I'm on Windows Vista 32-bit, and the S/N of my 7200i is 5A237B002695

Dear light-psycho,

please inform me about the platform you are working on (XP, Vista, OSX 10.4 or 10.5), so that I can check.
Thank you for your help.

Best regards
Martin

Oops I edited my message too late, I didn't refresh the page! Here is the info again:

I'm on Windows Vista 32-bit, and the S/N of my 7200i is 5A237B002695.