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SilverFast goes off straight after start
PostPosted: Fri Mar 16, 2007 1:54 pm
by vlad
SilverFast goes off straight after start. i was using it for a month with no problems. i've tried to reinstal program few times but it doesn't help. is there any problem with registration? any ideas? thanks
PostPosted: Fri Mar 16, 2007 2:17 pm
by LSI_Sperling
dear vlad
please delete once the LaserSoft Imaging folder.
On a typical Windows XP installation, the " Lasersoft Imaging " folder is to be found at: C: \ Documents and Settings \ (your username) \ Application Data \ Lasersoft Imaging
On a typical Mac OS X installation, the " LaserSoft Imaging " folder is to be found at:
/ User / (your username) / Library / Preferences / LaserSoft Imaging
If there is any problem left please use our online support:
http://www.silverfast.com/show/support/en.html
kind regards
Christoph
PostPosted: Fri Mar 16, 2007 2:44 pm
by vlad
thank you kindly!!!
PostPosted: Sun Aug 12, 2007 1:06 pm
by greg
i think i am having the same problem. The initializing screen appears, then nothing more.
I don't have an applications directory under "documents and settings/user"
PostPosted: Mon Aug 13, 2007 2:52 pm
by LSI_Muenier
Dear Greg,
please first make sure that your scanner is properly connected toy our host computer.
Best regards
Martin
PostPosted: Wed Aug 15, 2007 4:51 am
by greg
no problems scanning with epson software.
silverfast se and 6.5 still drop off after initialization screen
PostPosted: Wed Aug 15, 2007 8:29 am
by LSI_Muenier
Please report your problem to our support team.