LaserSoft Imaging

I am using a DigitDia 400 with SF Ai 6.4.3r8 and SF Launcher, Windows XP

I have been scanning several thousands if color slides beginning in December 2005. The automatic orientation detection feature worked quite sufficient. Suddenly there were problems (with "current frame" as well as with stored frames for landscape or portrait). I contacted SF support but thex couldn't come up with a solutiom.

Finally I made a new installation (including a delete of all prefs) and the problem was fixed.

Now, a couple of weeks later, I encounterd the same problem. This time, however, reinstallion didn't fix the problem. I've tried everything, incuding an update to r9 (although this version has bad iSRD results) but to no avail. Suprisingly, portrait orientation seems to work, but landscape won't. For all landscape slides the software switches to standard frame (35mm by 35mm).

I am left with dozens of boxes of slides that I won't be able to scan in batch mode unless I manually switch them all to portrait orientation.

Did anyone have the same problems?

Kul

Kul,

The one thing you did not mention is deleting the Prefs. If you did not already reset the Prefs, give it a try. Based on my experience that seems to be the best first step Vs re-installing.

RAG,

thank you for your answer.

I deleted all Prefs, Previews etc. I deleted everything in the application dat folder AND in the program folder.

My drive (several times) was devoid off everything connected to Silverfast, beffore reinstalling SF. That's what drives me crazy.

I'm at a complete loss.

Kul

Are you using a MAC or a Windows computer?

RAG,

as posted, I am using a DigitDia 400 with SF Ai 6.4.3r8 and SF Launcher, Windows XP.

Kul

Sorry,

I did not scroll back to the first posting you had done.

Try using the reset button shown on the following LaserSoft page and see if that helps. http://www.silverfast.com/faq/1005/en.html

RAG,

thank you,

do you mean the "delete preference files" button?

I'll try that, though it will take a couple of days (my scanner is back with the retailer due to a mechanical pronlem with the feeder an will arrive back - hopefully - end of this week).

Thank you so far for your support.

Kul

Yes,

That is the button. I hope it helps to resolve the problem for you!

RAG,

thank you, it solved my problem, though I can't figure wahat should be the difference to manually deleting the prefs.

Thank you very much again (though now I encountered two new problems, but I will start new threads)

Kul

I'm not sure what else the button removes that doesn't get removed by deleting the Prefs folder, but I'm glad it helped in any case!