Silverfast Ai produces garbage when trying to save as .jpg

[mamdanie]

if I scan more then ca. 30 dia slides, the produced jpg-pictures have nothing to do with the original slide.

think it?s a software bug

is it a known bug?

[LSI_Magnussen]

Which scanner do you use? Which SilverFast version? What do you mean with "the produced jpg-pictures have nothing to do with the original slide"? The JPEG images are readable, but the contents is not the image you did expect or somehow damaged?

I suggest you want to download and install the latest update release of your version of SilverFast from our website. You might experience that this already does solve your problem.

If not, please don't hesitate to contact support:
https://www.silverfast.com/problemreport/en.html
How to help support staff to help you:
https://www.silverfast.com/faq/1058/en.html

Best regards
Ralf

[mamdanie]

i have a Reflecta DigitDia 4000 Scanner and run windows xp home edition

my silverfast version was 6.4.2r1c - now it is the newest available version.

in the last 4 weeks I now got my 3rd update - what?s wrong with the software?

not only the jpeg?s were scrambled but also the tiff?s - when I reboot the whole system every 20th scanned slide I have no problems at all