LaserSoft Imaging

Hi there,

I just installed the full version of AI with IT8 (6.4.something), registered and everything - but after doing my first scan I get the same thing that I noticed with the demo version - the prescan window can not be resized. The thumbnail I am getting after a prescan of 2 positive 4x5 slides is 240x140 - hardly a size to work on - well, maybe with a screen resolution of 640x480. Another example would be, that it is literally impossible wiht this size to position the selection for the IT8 calibration.

Did something go wrong with the registry? Or what could it be that I am unable to grab the little arrow on the bottom right of the prescan window and just simply resize it - why does it start out that small anyway?

Any help is highly appreciated,

Jan

Dear Jan

the problem might be caused by an update which couldn't overwrite all older files. With preferences left over from an older version that are in incompatible format to the updated version, sometimes strange effects happen.

SilverFast usually should read the old prefs during an update install and transform them if the prefs format has been changed. But with certain file permissions set by the operating system this cannot always be done.

However, SilverFast does provide a set of secure settings.
If it does not find a "Prefs" folder when starting up, it generates a new one with these safe values.
Thus, please delete the Prefs folder (while SF isn't running) and check whether this does improve the situation.

On a typical Windows XP installation, the SilverFast "Prefs" folder is to be found at:
C: \ Documents and Settings \ (your username) \ Application Data \ LaserSoft Imaging \ SilverFast \

On a typical Mac OS X installation, the SilverFast "Prefs" folder is to be found at:
/ User / (your username) / Library / Preferences / LaserSoft Imaging / SilverFast /

You might experience that this already does solve your problem.

If not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -