LaserSoft Imaging

Please forward this to support. I tried using the online form, but it kept rejecting my entry saying I had not filled in all the required fields, but I had filled in EVERY field, so I don't know why it would not submit.

Windows 2000

Epson 1640XL

Silverfast Standalone App

My Serial Number: 0261EE00BDE0055E7015

SRD creates a visible grid pattern in shadow areas with 6.2.1r6 and does not with earlier version (6.1.0r3). Scanning a positive print at 700ppi with defect type=white, detection=100, defect size=3, intensity=100, extension=0. No masks, no longish scratch removal.

I scanned exactly the same image with the same settings using both versions. The earlier version produces good results, the newer version creates a noticeable grid pattern in the shadows.

This is a bad problem for me as I rely on SRD to knock out the white specks that result from the surface texture when scanning artists hand tinted silver gelatin prints. I have been using the settings described above successfully since SRD was first introduced several years ago. It has worked great and I need it.

This is a big part of my business and the new version is generating poor results which surprised me. I can use the old version for now, but I'd like to know what is happening with the new version.

Thanks for your help.

- Brad Funkhouser

Dear Mr Funkhouser

thanks for your efforts in telling us about your trouble and
for your interest in LaserSoft Imaging's software products.

I entered your Imaging Forum posting as found below into our
trouble ticket system.

I will have somebody check out the problem report form.

Kind regards
Sonny Noack
- tech support, LSI AG -