Thank you for the reply but, unfortunately, that's not the answer to the problem. Yes, I did follow the procedure that you outlined. It does show up in device manager as being installed properly and I have tried both the versions 35 and 36: neither will run on my machine. Hence my unanswered call to help (which was recommended here) to support. Silverfast should run fine, but it does not. Here is my original post to support, which they didn't answer for an outline of what has been done:
Hello,
I am currently running WinXP, 1 gig ram, 40 gig hd with service pack
1 (with USB2), using a Kodak RFS3600. The last revision (r.44) of
Silverfast ran fairly well, but I had the problem that, after
scanning in two full rolls of 36 exposure film, it would freeze after
the 17th or 18th frame on the third roll - always on either of those
frames. This was using both Photoshop 6 and Photoimpact 6. So, I
upgraded to the newest version of Silverfast - 6.02.r36. Now, I am
encountering the following problems in scanning in a 36 exposure
roll:
In trying to import using Photoshop 6, I can no longer use
Silverfast. In trying, Photoshop has crashed, with Silverfast giving
the message "Could not complete the import command because of a
problem with the acquisition interface". This happened after doing
the prescan with image correction and then unclicking the edit button
and saying "yes" to save changes. This was also a problem with the
r.35 version (but not in the r.44 version). Also, in opening
Silverfast this morning, I find that it's lost the registration
information...
In trying to scan using Photoimpact 6, it freezes towards the end of
the 36 exposures, necessitating a reboot of the system as Silverfast
will not run correctly. This is after doing prescans on all 36
exposures, correcting the thumbnails, and doing final scans at a rate
of 10 at a time. It has done this twice. This, also, has happened in
the r.35 version (but not in the r.44 version).
Since I usually scan in anywhere from six and 20 rolls at a time,
this really is unacceptable. I've resigned myself to uninstalling the
current version and going back to the r.44 for the time being. But,
as I will have to scan in two rolls, close the program, open it again
to scan in two more, etc. - just to prevent a crash of the program -
this is also unacceptable.
I also have Silverfast SE6 for my Epson 3200, but haven't tried it on
there - quite frankly, I'm very uneasy doing so and am currently
trying out a demo version of another software for it.
Since my husband owns a computer firm, I have had my computer
checked for any problems there. I have uninstalled and reinstalled
Silverfast several times, with the same results as above. Is there
anything else I can do to be able to use the program to the fullest
or is there another software on the market that will work with both
my scanners and WinXP?
Thank you,
Sherie
Sherie Haunzwickl Tue, 08 Jul 2003 23:38 +0200
Natures Images -
http://www.naturesimages.de
LSI_Kratzenstein wrote:At normal this is a problem of how to install this scanner. First you need to install SilverFast, then plug-in the scanner. After the prodecure of intalling Hardware, SilverFast should run fine.
Some helping Questions :
- Is the scanner correctly installed (Device Manager) ?
- Do you have the current SilverFast version (could be downloaded) ?
kind regards,
Kristian Kratzenstein