LaserSoft Imaging

When I attempt to open SFApp V. 1.2 from the Start>Programs>Lasersoft Imaging>Silverfast menu, I get an error message which says: "The procedure entry point Initialize PIExpres Dialogs could not be located in the dynamic link library PLUGIN.dll." If I click on "OK" I then get the dialog box that says "Plugin Silverfast(Epson), and when I click on "import" in this menu, Silverfast AI 6.0 opens normally and appears to work fine.

Why do I get the above error message, and what can I do to avoid getting it every time I attempt to use the Silverfast AI 6.0 stand alone program?

I also have Silverfast DC and I get the same error message upon attempting to use its stand alone application.

I wrote to Lasersoft Customer Support and they responded that I should "Go to the folder where the SF-app is installed, and delete the sf_app.prf -file. Then, please reboot." I did this, but it makes no difference. I still get the above error message every time I attempt to run SF_app.exe from the Start Menu.

I am using both Silverfast DC and Silverfast(Epson) AI 6.0 on a P4 1.8 GHZ running Windows 2000 Pro SP3 with 1.0 GB of RAM. I have also installed Silverfast DC on my dual processor Xeon computer running Windows 2000 Pro SP3 with 1.0 GB of RAM and I also get the same error message on this computer.

Does anyone know why I am getting this error message and what, if any steps, I can take to eliminate the error message?

Thank you.

Tom Wheeler

Dear Tom,

this issue will be fixed in version SF_App 1.1.3

http://www.silverfast.com/show/sfapp/en.html

Just be a little patient.

Best regards.

Thomas

Thanks so much for responding and letting me know that it is a bug in the SF_ App. apllication.

I have just purchaed both Silverfast AI 6.0 and Silverfast DC 6.0. These are magnificent programs and my highest compliments to you and all of the programmers and software designers at Silverfast. You certianly understand imagining software and theese programs are a wonderful complement to Photoshop.

Tom Wheeler