LaserSoft Imaging

6 to 7 weeks ago, I aksed for support on Negafix in combinasation with Nikon LS2000. Sent to support@silverfst, copy to info@silverfast, no reply. Then to supportII, then to marketing etc. I never got any reply. Last time, we went through this exercise, Mr. Engelhardt, you told me that it is not surprising, that silverfast will not answer immediately to my queries. Well what is immediately for you, 1 week, 3 weeks, 5 weeks ...?
Until about June 2002, you had people answering and finding solutions to problems, these times seems to be over. Support ZERO, now.
I accompanied my question with the info file silevrfast produces.
Please tell me, if Silverfast has scrached e-mail support. If that is the case, obviously use of such s sophisticated product, having - at least in combinasation with Nikon LS2000 - many problems, is not a good idea anymore.
I am using your product since 3 or 4 years, with good success. When a problem arose, it was solved by your e-mail assistance. But these time semms to be gone for ever. (Cost reduction, or what?)
H.G. Wilden

Dear H.G. Wilden -

Thanks for your message. I like to solve your problem, but you didn?t mention it in your message. So please put your question in the forum or send an e-mail. I really regret that you had to wait so long. Normally we are very quick

with regards

Christoph

Dear H.G. Wilden -

Thanks for your message. I like to solve your problem, but you didn?t mention it in your message. So please put your question in the forum or send an e-mail. I really regret that you had to wait so long.

with regards

Christoph