LaserSoft Imaging

Hi,

I have just downloaded and installed Silverfast 8 for the Reflecta Proscan 7200. I’m using Windows 7 64-bit Ultimate but the program is 32-bit anyway. The Reflecta drivers were already installed since I was using Cyberview X. Everything from Reflecta is up-to-date.

Once launched, Silverfast sits there and the "Image source" drop down list remains empty. Clicking on the Start button generates an error message :

“There was a problem starting your scanner…”

However, the scanner works perfectly when I run CyberView, so the drivers are there and there’s no connection problem. Re-installing Silverfast and re-starting the system didn’t help.

Also, the “Play Movie” button on the main screen has no effect as well as the Help (?) button. Finally, I don't see where I could enter a license number if I were to purchase one (appears to be unlikely at this time ) since the Update license button in the Service Dialog is grayed. The other buttons are unrelated.

So for the moment, this demo version does… absolutely nothing.

Any clue?

Thanks in advance.

Dear Samoreen,

SilverFast requires a special driver.
Please follow this advice on our website.


kind regards,
Arne ketelhohn.

Thanks. Problem fixed.

Great

Hi there,

same to me, got the same message.
But I'm using an iMac, OS 10.6.8

Any idea?

I'm so curious to see scan results via SF.

Best

Andreas

Dear Andreas,

The manufacturer drivers are currently only available in 32bit.

Therefor SilverFast also must be started in 32bit mode.
We have information on our website which describes how to do this.

kind regards,
Arne Ketelhohn.

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