Silverfast 8 + Reflecta Proscan 7200 : not recognized

Problems with installing SilverFast

Samoreen
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Scanner: Reflecta Proscan 7200
SilverFast Product: SE Plus

Silverfast 8 + Reflecta Proscan 7200 : not recognized

Postby Samoreen » Wed Aug 22, 2012 4:28 pm

Hi,

I have just downloaded and installed Silverfast 8 for the Reflecta Proscan 7200. I’m using Windows 7 64-bit Ultimate but the program is 32-bit anyway. The Reflecta drivers were already installed since I was using Cyberview X. Everything from Reflecta is up-to-date.

Once launched, Silverfast sits there and the "Image source" drop down list remains empty. Clicking on the Start button generates an error message :

“There was a problem starting your scanner…”

However, the scanner works perfectly when I run CyberView, so the drivers are there and there’s no connection problem. Re-installing Silverfast and re-starting the system didn’t help.

Also, the “Play Movie” button on the main screen has no effect as well as the Help (?) button. Finally, I don't see where I could enter a license number if I were to purchase one (appears to be unlikely at this time :D ) since the Update license button in the Service Dialog is grayed. The other buttons are unrelated.

So for the moment, this demo version does… absolutely nothing.

Any clue?

Thanks in advance.

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LSI_Ketelhohn
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Re: Silverfast 8 + Reflecta Proscan 7200 : not recognized

Postby LSI_Ketelhohn » Thu Aug 23, 2012 2:53 pm

Dear Samoreen,

SilverFast requires a special driver.
Please follow this advice on our website.


kind regards,
Arne ketelhohn.

Samoreen
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Joined: Wed Aug 22, 2012 4:18 pm
Scanner: Reflecta Proscan 7200
SilverFast Product: SE Plus

Re: Silverfast 8 + Reflecta Proscan 7200 : not recognized

Postby Samoreen » Thu Aug 23, 2012 10:27 pm

Thanks. Problem fixed.

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LSI_Ketelhohn
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Re: Silverfast 8 + Reflecta Proscan 7200 : not recognized

Postby LSI_Ketelhohn » Fri Aug 24, 2012 3:38 pm

Great :-D

AndreasFalke
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Scanner: Reflecta ProScan 7200
SilverFast Product: SE

Re: Silverfast 8 + Reflecta Proscan 7200 : not recognized

Postby AndreasFalke » Sat Nov 03, 2012 7:33 pm

Hi there,

same to me, got the same message.
But I'm using an iMac, OS 10.6.8

Any idea?

I'm so curious to see scan results via SF.

Best

Andreas

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LSI_Ketelhohn
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Re: Silverfast 8 + Reflecta Proscan 7200 : not recognized

Postby LSI_Ketelhohn » Mon Nov 05, 2012 2:41 pm

Dear Andreas,

The manufacturer drivers are currently only available in 32bit.

Therefor SilverFast also must be started in 32bit mode.
We have information on our website which describes how to do this.

kind regards,
Arne Ketelhohn.

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Re: Silverfast 8 + Reflecta Proscan 7200 : not recognized

Postby LSI_Ketelhohn » Tue Oct 01, 2013 4:03 pm

This thread is outdated.


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