LaserSoft Imaging

I am a potential new customer. I have never loaded any SilverFast software until now. I downloaded the Ai Studio Demo but after the install the main dialog box says SilverFast Ai, not the Ai Studio as expected. I am able to control the scanner, but the it seems to me that I am not running the Ai Studio version.

I downloaded the Canon 9000F, Vista 64-bit version of the demo. The filename was SFen-6.6.2r3(CanonSDK).exe.

Is this the correct version, or did the wrong demo verion get downloaded?

Regards,
Pongo

Dear Pongo,

The installer for SilverFast Ai and Ai Studio is the same, the demo version always works as a studio version.

Cheers

I am a potential new customer. I have never loaded any SilverFast software until now. I downloaded the Ai Studio Demo but after the install the main dialog box says SilverFast Ai, not the Ai Studio as expected. My main interest in the studio version is the multi exposure function.

I own a Nikon Super Coolscan 4000ED which is currently operating successfully under Windows 7 64bit, both with NikonScan 4 and Silverfast AI 6.6.2r3 through a (onboard) firewire connection.

Before contacting you I tried the following steps, but without any success:
- Uninstall Silverfast + every directory referring to Silverfast (e.g. preferences) +
every register entry referring to Silverfast.
- I also tried the options delete serial, preferences in the service dialog of the
Silverfast launcher


Furthermore, I want to notify that:
- I have installed NikonScan 4 before Silverfast.
- During the installation of Silverfast I unchecked the installation of ‘SCSI
drivers’.
- I have no additional usb/firewire equipment connected to the pc.

I am looking forward to see if there are any suggestions.

Kind regards,

Dennis de Bot

Dear Dennis,

the demo has all features include also multi exposure.

Best regards
Artur Möller

Dear Artur,

Thank you for the quick response. I already knew that the demo version contains the multi exposure function. However, still the main dialog window in Silverfast reads ‘Silverfast AI’ instead of ‘Silverfast AI Studio’.
Are there any specific settings I should be aware of such that the multi exposure function/button becomes available/visible?

Kind regards,

Dennis de Bot

Dear Dennis,

the demo always only shows Ai after serializing with a Ai Studio serial this will change to Ai studio.

MultiExposure should always be available in the demo (using a filmscanner).
On flatbed scanners the ME option is disabled when switching to reflective.


kind regards,
Arne Ketelhohn.