LaserSoft Imaging

I am unable to import Silverfast AI using PS3 File, Import, it does not recognize the plug in. Please help. I am using a Mac with OS10.4.1

Dear tshapiro

does this mean that SilverFast isn't listed in Photoshop's file>import-menu?

If so, you correct this manually. Please create an alias to the SilverFast Photoshop plugin and put this in your Photoshop's Import-Export folder yourself.

The detailed description:
(1) Open your Finder / hard disk drive
(2) Navigate to /Applications/SilverFast Application
(3) Locate the Photoshop plug-in (an .8ba) file, probably in the sub folder "SilverFast (Scannername)"
(4) Create an alias to the plug-in there
An alias can be created by selecting the file and then choosing "Make alias" from the finder's "File" menu.
(5) Select the newly created alias and select "Copy" from the "Edit" menu
(6) Change to the folder /Applications/Photoshop/Plug-ins/Import-Export/
(7) Select "Paste" from the finder's "Edit" menu

This action should have created a shortcut in the import/export folder of Photoshop to the SilverFast Photoshop plug-in located in the SilverFast programme folder.

Restart Photoshop and check your File>Import plug-in list.

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

Hello, I do have the same problem.
Yes, you can manually import the plug-in into Photoshop. And the scanner will do his work. May be you will see then, that the button "automatic" in the CMS panel will not function. Can you read the scanner-profiles (in the cms-panel, profiles for colorsync) correctly? And may be later, when you do a first-aid test on your HD, you get the following message: "HD must be repaired".
Only using SF as a standalone version will work correctly. (as far as I can observe now) I think that SF has a comptability problem with MAC-Intel, while its running under Rosetta. CS3 runs native.
I use MAC, Intel, with Tiger 10.4.10, CS3 and Silverfast. No other app's are installed on my mac.
May be there is some work to do, SF-guys, while the software isn't (to my opinon) working correctly. I didn't allready asked my money back.

Kind regards
Paul

having the same problem that paul mentions on a macintel, same os, same cs3. it won't work properly. completely unistalled and reinstalled all adobe, epson and silverfast software. it works properly on photoshop cs2 but not cs3.

I would imagine you apply a similar procedure to Sonny Noack's instructions, which creates a "shortcut" of the Photoshop plug-in instead of a MAC "Alias"?

i can still only use it as a standalone and it works "ok".
but it is very buggy (actually all silverfast apps i have used are buggy) and when scanning large files i frequently have to restart the computer between scans for it to work.

I am also having problems getting photoshop CS3 to regonise this application, it seems to work fine as a standalone, but not through photoshop.
I have tried all steps described above, but when i restart CS3, it just has canon scan linked, no silverfast.

use it as stand alone - now that i've been forced to do it i've found it makes much more sense. wish i'd know this earlier.

Hello to all,

I had the same issue with 6.5.5r3 and Photoshop CS3 as many others. While SiverFast Ai Studio was working properly as a stand alone application it was not recognised by CS3. It was not even listed under the Import menu.

I am on Mac - Intel platform, running Tiger on this one.

Once I did some reading on the net I followed the advice of the LS support team from one thread. I placed an alias of the Silverfast plug-in into Photoshop's Import / Export folder. Now my copy is working from within CS3. My scanner is a Microtec ArtixScan 1800f. It is a very good unit, although not the youngest chick.

I found something interesting when I was doing this alias creating exercise. In the SilverFast folder you will find two plug ins. One names CS3 specifically in its file name. The other one does not. Apparently what happened at time of the original installation is; that the non CS3 specific version found its way into the CS3 plug-in folder. Thus, CS3 did not recognise that under Import.

Well, I am happy for the time being. It is good to know that both the stand alone and the plug-in version work now.

Cheers to all,

Hi,

How did you go about making it work? I had heard that the reason it doesn't work is that Nikon Scan 4.0.2 is not a universal app and must run in Rosetta. I believe that SF AI sStudio runs on top of Nikon Scan and this causes the problem... I have not yet tried to install Nikon Scan or SF on my MacPro running Tiger

Dear Hassiman and aikbreeze,

In response to you, I am quoting the message from my colleague Mr. Noack:

LSI_Noack wrote:Dear tshapiro

does this mean that SilverFast isn't listed in Photoshop's file>import-menu?

If so, you correct this manually. Please create an alias to the SilverFast Photoshop plugin and put this in your Photoshop's Import-Export folder yourself.

The detailed description:
(1) Open your Finder / hard disk drive
(2) Navigate to /Applications/SilverFast Application
(3) Locate the Photoshop plug-in (an .8ba) file, probably in the sub folder "SilverFast (Scannername)"
(4) Create an alias to the plug-in there
An alias can be created by selecting the file and then choosing "Make alias" from the finder's "File" menu.
(5) Select the newly created alias and select "Copy" from the "Edit" menu
(6) Change to the folder /Applications/Photoshop/Plug-ins/Import-Export/
(7) Select "Paste" from the finder's "Edit" menu

This action should have created a shortcut in the import/export folder of Photoshop to the SilverFast Photoshop plug-in located in the SilverFast programme folder.

Restart Photoshop and check your File>Import plug-in list.

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

That is the way how you create and paste either a shortcut (win OS) or an alias (MAC OS) into the photoshop plugins (import export) folder.

I should also point out that SilverFast will be compatible with CS 3 from versin 6.5 onwards, previous versions of SilverFast will not be compatible with CS3.

Since Adobe changed the whole platform in CS3, we also had to redesign our plugins for CS3, however we should not forget about those who are still using previous versions of photoshop and still want to call SilverFast directly from their version of photoshop. That is the reason why some of you will find two different types of icons of SilverFast, one wihout the "CS3" written on it and the other one including it.

I would also like to mention that our developers team have created a new version of SilverFast for those users who are using Nikon Super CoolScan film Scanners (the small ones 40 ED, 50 ED, 4000 ED, 5000 ED) under Leopard.
This version is completely native, no need of installing the Nikon Maid Driver, which is not (and will not be) compatible with Leopard or future versions of the MAC OS.

I believe it is also important in this ocasion to mention that there are some customers who have been reporting about compatibility issues between SilverFast and Adobe Photoshop CS3. It is relevant to mention that even though there might be some problems, those are only related to users with new Macintosh computers and the operating system 10.5 (Leopard).

Appart from those reports, we have been trying to reproduce the mentioned problems on our testing labs, however, as hard as our colleagues have tried, they have not succeeded in their test.

Unfortunately under these conditions, our programmers are practically spending their time in guessing what could fail or on problematic points and trying different solutions.

Our entire development division is investing their time and efforts on solving this issue. With good luck and lots of work the problem might be solved in the next release of SilverFast (6.6.0r2).

In the meantime I would advice those users who are having problems related to this issue, to use SilverFast as a stand alone application.

We really appreciate your immense patience and cooperation.

I wish all of you a nice day!

Best regards

Alejandro Morales

I downloaded updated silverfast 6.4 photoshop plugin for my epson 4870 scanner so I could use it again and initially it seamed to work in CS3 but now I had to do what the first reply posted (make an alias) to do to get it to work. In CS2 the plugin it works OK. Still it only works as standalone software. I am running tiger 10.4 on a non intel G5 Imac machine.
Thank you for the work around anyway as I was thinking I would have to off-load the scanner.
It sucks that the Epson software no longer works other than the copy centre. It used to be an easy automatic process that everyone could use but now they have to deal with silverfast.

Dear doichuck,

In your case the mentioned workaround is not working because SilverFast 6.4 is not compatible with Photoshop CS3.

SilverFast will be compatible with CS3 from version 6.5 onwards.

You then have three options

- You can buy an upgrade to SilverFast 6.6
- You can still use SilverFast 6.4 with photoshop CS2
- You can make your scans using the stand alone application of SilverFast and then make the editions later in Photoshop CS3

If you are interested in the first option, you can find further details on our online store at:

http://www.silverfast.com/show/store/en.html

Best Regards

Alex

Silverfast seems to move the "CS" plug in into the Photoshop import/export folder- when I changed it to the "CS3" plug in - then Silverfast worked fine in photoshop CS3 - until then it just crashed both programs.