LaserSoft Imaging

I've just upgraded to 6.4.2r5d, as I now use OSX (10.3.9) on my Mac. Is it also necessary to upgrade the original Polacolor Insight software (which I never use)? - I was using v5.0.3 under OS9. If so, should the Polaroid upgrade have been installed before the Silverfast upgrade, as with the original installation? I'd be grateful for an answer, as I can't get Silverfast to work at all and I've heard nothing from Silverfast tech help since contacting them on the 23rd September.

I live in hope,
Alex Ramsay

Dear Alex

the Polaroid software doesn't need to be installed at all. I will have a look into your "lost request".

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

Dear Alex

there's only one ticket I can find for the email you are using for this forum: [Ticket: 2005092303749] (opened 23.09.2005 18:00:04).
There the scanner could be found after the upgrade, but you weren't able to serialise.
The last email we received indeed on 23.09.2005 20:42:01 read
>>
Thanks - I've solved this problem
<<

So, may I take it that further problems exist?

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

I have indeed had further problems - I did report these to the Silverfast team on two occasions, but yours is the first reply. I got Silverfast to serialise OK, but it then either couldn't find the scanner or just froze

Dear Alex

contacted you again because I need the SF_Logfile to have a starting point for your problem.

How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

Fine regards
Sonny
- Manager Technical Support, LaserSoft Imaging AG -

Dear Sonny,

I emailed the logfile and other info to Silverfast Support this morning - hoping to hear from them soon.

thanks,
Alex

Dear Alex

let's have a look... yes, received it.
Thanks very much indeed

Kind regards
Sonny Noack
- tech support, LSI AG -