SF Ai 6 won't serialize / 4990 / Mac OS 10.3.9
PostPosted: Tue Sep 20, 2005 8:27 pm
by philbert96
Just unpacked a new Epson 4990 Pro and neither the included version of SF or the latest download update will serialize. I enter my name, and the serial # (registration said it was valid), and it just hangs with the SPOD. This is on a DP 2GHz G5.
Any help?
PostPosted: Fri Sep 23, 2005 4:00 pm
by LSI_Noack
Dear philbert96
please don't hesitate to contact support:
http://www.silverfast.com/problemreport/en.html
I would need the serial number in question and an SF_Logfile (cf. How to help support staff to help you:
http://www.silverfast.com/faq/1058/en.html ), too. Thank you in anticipation of your kind co-operation.
Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -