LaserSoft Imaging

Greetings...

I have downloaded SFE-6.4.2r1a(Epson-SE).sit which is the latest upgrade for an Epson 1670 scanner. I run the installer (several times) and when complete, it say installation was successful. Yet... when I launch SilverFast via SF Launcher, the version shows as SFE-6.4.1r3(Epson-SE) which is the previous version update around February 2005. Where is the installer putting the files?

I have looked at some of the plugin, etc dates and all that I have found indicate the earlier version. On one of the times that I ran the installer I had the installer place the Dock icon... which it did but all traces of SilverFast that I can find indicate the previous version. What's going on??? TIA... Jim

Dear jlind

you may need to delete
/Applications/SilverFast Application
/Applications/Photoshop/Plugins/Import-Export/
/User/(your username)/Library/Preferences/LaserSoft Imaging/

I suggest you then want to download and install the latest update release of your version of SilverFast from our website.

You might experience that this already does solve your problem. However, if not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

Thank you for your comments regarding inability of the SFE-6.4.2r1a(Epson-SE) updater to properly update SilverFast-SE for me. I will remove noted items and try installer again.

LSI_Noack wrote:

[Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.]

When I posted the problem I was experiencing, I was under the belief that others might be experiencing the same problem... and maybe some others are experiencing same problem. Not once did I consider the forum a venue for personal support... although after your comments, I'm not sure what the "Installation Problems" intended usage is... Jim[/quote]

Dear jlind

guess that's a kind of historical part of the forum...
No harm done anyway

Generally spoken, 6.4 releases shouldn't have a problem with updating SilverFast. But as this might depend on file access permissions set on a given system, they may be the odd computer which needs human assistance

Fine regards
Sonny

LSI_Noack wrote:

[Generally spoken, 6.4 releases shouldn't have a problem with updating SilverFast. But as this might depend on file access permissions set on a given system, they may be the odd computer which needs human assistance]

Thanks Sonny... I've updated a number of times over the past year and a half without any problems so I don't feel it's a matter of technique. I'll try a couple of more things, then if it still does not update... I'll just wait for the next update... Jim