LaserSoft Imaging

I purchased and downloaded SilverFast Ai for an Epson Perfection 3170 / 3170 Photo scanner with Mac OS X 10.3.7. When attempting serialization through SF Launcher or Photoshop 7 and correctly entering both name (all caps) and serial number as shown in confirmation email, I receive an error message "please correct your first and last names." I called the sales line to hear the office is closed until Jan 3rd and FAQs does not address the issue.

Any suggestions besides waiting until Jan. 3rd?

-Craig

your lucky m8 when I click on the launcher it flashes up for a couple of seconds then goes away same in import in photoshop