Black Prescan with Brand new Copy of Silverfast AI

Problems with installing SilverFast

Rockfax
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Joined: Fri Sep 24, 2004 2:53 pm
Location: England
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Black Prescan with Brand new Copy of Silverfast AI

Postby Rockfax » Fri Sep 24, 2004 3:11 pm

Scanner - Canon FS4000US, USB, Photoshop CS
System - Mac OS 10.3

Last week I downloaded the Silverfast AI Demo and was really impressed. However after one scan it stopped working and gave me a black screen on prescans. I reinstalled and it didn't improve.

Not deterred (since the one image I did scan was so impressive) I bought the full version. It arrived today and is still giving me a black screen on Prescan. My Canon software still functions fine. I have trashed the preferences and re launched and still no improvement.

I noticed on a search that a black prescan does commonly appear to indicate a problem, however there doesn't seem to be any consistent solution to this.

Any advice would be much appreciated.

Alan

Rockfax
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Posts: 4
Joined: Fri Sep 24, 2004 2:53 pm
Location: England
Contact:

Postby Rockfax » Fri Sep 24, 2004 4:58 pm

Solved by doing complete clean install after trashing everything associated with SilverFast I could find on the disk. Just removing Prefs didn't do the trick.

Rockfax
Visitor
Posts: 4
Joined: Fri Sep 24, 2004 2:53 pm
Location: England
Contact:

Postby Rockfax » Fri Sep 24, 2004 9:17 pm

Problem has re-appeared after two successful scans. Completely black prescan which changes to blue-ish noise if I alter the 'Image Type ' setting.


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