Scanner - Canon FS4000US, USB, Photoshop CS
System - Mac OS 10.3
Last week I downloaded the Silverfast AI Demo and was really impressed. However after one scan it stopped working and gave me a black screen on prescans. I reinstalled and it didn't improve.
Not deterred (since the one image I did scan was so impressive) I bought the full version. It arrived today and is still giving me a black screen on Prescan. My Canon software still functions fine. I have trashed the preferences and re launched and still no improvement.
I noticed on a search that a black prescan does commonly appear to indicate a problem, however there doesn't seem to be any consistent solution to this.
Any advice would be much appreciated.
Problems with installing SilverFast
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