LaserSoft Imaging

Greetings,

I like the new features included with the latest updates, thank you.

However, I had some problems with the installation of the latest updates (Ai Nikon 8000, Ai Microtek 9800XL, and HDR 6.2.1r9) that were only resolved by deleting the older version first (thanks to the hints by degrub, et. al.)

Is this normal? If so, does LSI recommend that previous versions (all SF related files?) always be uniinstalled first? I wouldn't mind except that if I completely delete all SiliverFast files, I have to go through the registration process again for each of the three versions - for every update.

FYI - an example of my problems was that HDR did not update the PS plug in folder, only the SF application folder. So if I started from PS, it ran the older version. If I went via the SF launcher, both versions were presenented as options. Deleting all SF files first worked fine.

Thanks and regards,
Harold
p.s. Before and after any update, I backup, rebuild permissions, and rebuild the directories with Diskwarrior, etc. Configuration: Mac OS 10.2.8, Photoshop 7.0.1, 1.5gb RAM. SF Ai Nikon 8000ED, SF Ai Microtek 9800XL, SF HDR).

Yes, we do recommend removing Silverfast before installing an updated version. Our current version is actually supposed to automatically do this. However, if you have a very early Silverfast 6 release installed on your computer, this might not be successful (we changed the place of the plugin a few times).

We usually recommend this order:


If you haven't done so yet, please pick your scanner model to register your software here:

http://www.silverfast.com/reg/en.html

You'll receive a login-name and password, allowing you to download the updated version.

Please uninstall the older version by removing the Silverfast- folder from

Applications/photoshop/plugins/import-export

And

Applications,

then download and install the newer version from our website.


Silverfast now stores serial number separate from the program, so the new version should recognize the serial number from the older one.

Martin,

Thanks very much for the reply and the clear instructions. I will delete those two folders before every update.

Best regards,
Harold