LaserSoft Imaging

Downloaded Silverfast 6 upgrade some 4 weeks ago but installer is not working so I am sitting with an unusable piece of software.
Have found a reference in one of the forums that the problem is known and a new software version 6.1.0r8a will be available soon.
Can receive no acknowledgement of this from technical support or any idea of timescale.

Dear Richard

please tell me which Epson model you need the update for because for most scanners already the 6.2.0r3 (hot and fresh and with corrected IT8 calibration) is available for download.

Kind regards
Sonny

Many thanks for fast response.
My scanner is an Epson Expression 1680 Pro

Dear Richard

also for the Epson 1680 the latest update release (6.2.0r3) is available for download. Happy scanning

Thanks for new release info.
Downloaded new software but installation still does not work.

When opening Photoshop 7.0 I get the following error message:

"This application has failed to start because DICELib.dll was not found. Re-installing the application may fix this problem"

Tried uninstalling and reinstalling Photoshop 7 and then reinstalling Silverfast Ai.
Still the same problem.

If I uninstall Silverfast 6.2.0 the problem in Photoshop goes away and if I then reinstall SF Ai 5.1.2 everything works perfectly.

What do we do now?

Dear Richard

you see me contrited %-(
It is true the DICElib.dll is missing in the installation package - but of course it will be added soon.

I sent you the missing DLL via email, so you need no longer wait for an updated installation package.

DICELib.dll now installed in C:/Windows/System32 and PS.7 now loads and initialises correctly.
The Import folder contains the Silverfast Epson loader and all appears to be functioning as it should.
Many thanks.

Dear Richard

thanks for this confirmation. Have a nice weekend

Kind regards,
Sonny

I am also having problems with Photoshop Elements andwarnings about DICElib.dll. Would appreciate it if you could mail me the file.

Thanks

Alec

Dear Alec

emailed that file to you. But as you are using an Epson 4990 that is not necessary. The DICELib.DLL quoted above refers to an installation problem long solved with the Epson 4870.
SilverFast's ICE-DLLs as well as Epson's for the 4990 are named differently and thus cannot interfere with each other.

I suppose the problem you are running in is a failed de-installation of software for the Epson 4870 when upgrading to a 4990.

Best regards
Sonny Noack
- tech support, LSI AG -

I too have this missing DICELib.dll when I start Photoshop Elements. Appreciate it if someone to send me the missing file, thanks in advance.

../azul123

Dear Sonny,

I'm sorry but your assumption is wrong. This PC has never had a failed scanner installation or a previously installed scanner of any type or manufacturer. Clearly this problem hasn't been sorted out as this forum is full of people complainig about the same issue.

As for whether this file is called something else now, I'm afraid that doesn't help me fix the problem.

Alec

Can someone please send me the missing dicelib.dll file as I'm also getting the error message despite re-installing both Photoshop CS2 & Silverfast?

By the way; where should the file be placed in my computer (Windows XP)?

It's now over two months since I posted a response stating that this problem persists. Can anyone actually offer a solution?

Dear Alec

I am sorry to read your posting belated, but I did send you an email with the DLL you requested.

Please note that the purpose of the imaging forum is not to provide personal support.
It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].

Actually, LSI staff can only provide limited support in the forum.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -