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Ai Demo wont recognise SCSI Canoscan FS2710

PostPosted: Mon Jan 19, 2004 9:54 pm
by scagnetti
i downloaded a demo of Ai a while back and tried to evaluate it today. Unfortunately it refuses to recognise my Canon Canoscan which is connected to an Adeptec SCSI card on my Win98SE pc, along with a normal Agfa scanner and a Zip Drive (on the SCSI chain). It's a Twain version ive installed and it appears under the Photoshop Import menu ok, but unlike the software that came with the scanner, it cannot recognise the scanner. Tried everything. Any s :cry: uggestions much appreciated. TIA

PostPosted: Tue Jan 20, 2004 12:36 am
by LSI_Noack
Dear scagnetti

please remove the ZIP drive from the SCSI chain, make sure your scanner is terminated, download the latest version and try again.

Thanks for the interest in our software as well for the kind co-operation.
If it still doesn't work, please don't hesitate to send SilverFast support an email with the SF_Logfile attached and a short description of your problem.