LaserSoft Imaging

Hello all,
I bought Silverfast SE for my Nikon LS30 scanner online.
Everything seemed to be ok?, but in the final webpage shown during the transaction the field for the Serial Number was empty.
The email i received to confirm the transaction didn't have a Serial Number in it as well.
For what it's worth i'm 99.9% sure my credit card is charged for the transaction, everything seemed to be working normal, just as i have experienced with other online-stores i bought stuff from.
I emailed info@silverfast.com and info@silverfast.de about this problem but received no reaction so far.
Maybe i'm a little impatient but i've got these great negs to scan....

Anybody with similar expierences?

Greetings,

Richard

Dear Richard

We are sorry about any inconveniences caused.
As far as I know a new serial has been sent to you already.

Any other person who might have received a similar problem should not hesitate to contact: support@silverfast.com
Thanks in advance for your cooperation.

Sincerely yours
LSI_Noack

Noack,

thanks for the update.
i did not receive a serial number yet (wednesday evening in The Netherlands) but i'm willing to give it another day or so.

from your reply i conclude that other incidents like this may occur and that even serial numbers can sometimes be in "backorder" hese days.............

Regards,

Richard

from your reply i conclude that other incidents like this may occur and that even serial numbers can sometimes be in "backorder" hese days

Dear Richard,

please don't imply that. I simply do not want users to wait for something in case of a malfunction. Because the process is automatized, you should get an email answer very quickly.
However, if not, something went wrong and LSI support staff are happy to help with that.