LaserSoft Imaging

Hello,

I am using a Microtek FilmScan 1800 via USB and TWAIN on a pc with Windows 98. I used to run my scanner via CyberView which was delivered with the scanner and wanted to try SilverFast SE as I heard from lot of Microtek-users that it is better than CyberView. Last Friday, July 18th I downloaded the demo-version of SilverFast SE ( I clicked thru Microtek -> FilmScan 1800
-> MSWindows -> Twain and then got the download, so I am rather sure that I chose the right software).
The installation on my PC went perfectly but after rebooting the pc the scanner could not be accessed any more by any photo-software from my PC, I always got the message that the TWAIN-interface did not work or the scanner was not plugged in/active. The scanner was active.
Then I found within the device-manager that the device "FilmScan 1800" was marked with a yellow "!" After double-clicking the device I got the message that the driver could not be loaded (error-code 2) and I should try to load a more actual one. But this did not help.
The worst was that uninstalling SilverFast and re-installing CyberView did not fix the corrupted TWAIN-driver anymore!
The only remedy was recovering Windows 98 completely!!
To be sure that the problem was connected to SilverFast I tried the installation once more and got the same driver-problem.
As I have a Windows-backup on tape the recovery is granted but nevertheless I am still interested to test SilverFast.
What could be done to get around this problem?

Yours

Dietrich

Dear dietrich.

We are very sorry that you are having these problems.
I?ve forwarded your description to our installer team.

Eric Flyvbjerg

Dear Dietrich -
Just I checked your problem and used:
Microtek FilmScan 1800 with Win 98 second Edition - and installed CyberView version 1.74 ( downloaded from Microtek website ) : Cyberview works without problems. Than I downloaded from our website the SE version 6.0.2r39 and installed it: I could launch SilverFast but - I beg your pardon - this version has a Bug ( a new one will be on the web very soon ) So I tried the version 6.0.2t42 - SE and it works fine. I also can use CyberView. I don?t know what is wrong with your system - do you use Win 98 2nd edition ? - Cyberview 1.74 ? - or perhaps there was some error during the SilverFast download??
Please look at our website and if the new release is available - please try again.

with regards

Christoph

Hello Christoph,

I found the version 6.0.2r42 you mentioned. I downloaded and installed it and could immediately test it with my scanner.
Just with the first scan I found that it produces a much higher quality than CyberView.

Thanks a lot!


Dietrich