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serialize not working

PostPosted: Tue Jan 27, 2015 4:49 am
by clcraigcl
I am trying to serialize 6.6 SE. I have registered the product online and received a new serial number. I input the information in the 6 boxes and click unlock silverfast where i get the following

Please do one of the following:
- If you have a SilverFast-CD, please put it in your CD-ROM drive and press OK!
- If have bought SilverFast via Internet, please correct your first and last name!
<OK> button

I have input the first and last name as i have registered, click <OK> and takes me back to the General Information form

Any assistance please

Re: serialize not working

PostPosted: Fri Jan 30, 2015 5:20 pm
by LSI_Ketelhohn
Dear customer,

can you please check the e-mail for the serial you got after registering.
You might have gotten a free upgrade to SilverFast 8.
The serial will still require the original CD.

But you can exchange the serial for one that does not require a CD here on our website.

Kind regards,
Arne Ketelhohn

Re: serialize not working

PostPosted: Wed Jun 15, 2016 8:12 am
by misupa
LSI_Ketelhohn wrote:Dear customer,

can you please check the e-mail for the serial you got after registering.
You might have gotten a free upgrade to SilverFast 8.
The serial will still require the original CD.

But you can exchange the serial for one that does not require a CD here on our website.

Kind regards,
Arne Ketelhohn


I also have this kind of problem. can anyone help me in this matter, I want to use the program, but not to fix it

Re: serialize not working

PostPosted: Sun Jun 19, 2016 8:55 pm
by frankfitz
I also have exactly the same problem and the instructions for resolution do not work. You get taken around in circles :cry:

Re: serialize not working

PostPosted: Fri Jun 24, 2016 3:45 pm
by LSI_Ketelhohn
Dear user,

What do you mean by taken around in circles?


Kind regards,
Arne