Unable to download updates

[Pixelwarrior]

My Silverfast version 8 keeps telling me it needs to update. However I can never complete the download of the update. Every time after the download starts, it never completes. This happens whether I choose the "install update automatically" or the "download update but let me choose where to install it" options. I click OK and then it gets part of the way through quite quickly and the the progress bar halts at a different percentage each time and never completes. I have tried many times over a few weeks and each time the same story. Can anyone help, thanks

[LSI_Ketelhohn]

Dear customer,

Please try downloading the update from our website and installing that manually.

kind regards,
Arne Ketelhohn.

[Pixelwarrior]

Thank you I have now successfully updated from the web site. I hope you can fix it soon as it is much easier to go through the application rather than through the web site.

[Leon]

I had the same problem for many months, it starts but then stops, maybe at 12% or 20% but never finishes. The latest update seems to fully download now but didn't install automatically. I instead saved the file and ran it manually. I did turn off the firewall but that wasn't it. I use Windows 8.1 64 bit and am in Australia.

[LSI_Ketelhohn]

Dear customers,

one of our updates had an error which prevented the update from executing.
This has been fixed.
The download on our website itself however does not have any issues.
We tested this and other customers also downloaded the files without any issue.

Kind regards,
Arne Ketelhohn.