Download stops at 10 MB

Problems with installing SilverFast

Faurean
SilverFast User
SilverFast User
Posts: 33
Joined: Thu Aug 26, 2010 6:05 pm
Scanner: Epson Perfection V700 Photo
SilverFast Product: HDR Studio

Download stops at 10 MB

Postby Faurean » Thu Dec 19, 2013 4:45 pm

Upgrading from SF Ai Studio 8.0.1r30 to the current 8.0.1.r36.
The download through the service option starts normally and ramps up to sometimes 250 kB/s, sometimes less (130 -150). However the download stops soon after initiation (best so far is 19MB). Stoppage almost always occur when the download rate reaches a maximum. I've tried several times on 18.12 and 19.12 in the late afternoon. Last trial today 19.12 at 17:40 (UIT +2)

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LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Download stops at 10 MB

Postby LSI_Ketelhohn » Tue Dec 31, 2013 9:45 am

Dear customer,

We have checked our download server and could not find any issues.
All tests were successful and our logs show that other customers can download without any issues.

Have you tried downloading from our website using your web browser?

kind regards,
Arne Ketelhohn.

Faurean
SilverFast User
SilverFast User
Posts: 33
Joined: Thu Aug 26, 2010 6:05 pm
Scanner: Epson Perfection V700 Photo
SilverFast Product: HDR Studio

Re: Download stops at 10 MB

Postby Faurean » Thu Jan 02, 2014 6:04 pm

I downloaded from the Silverfast site without any problems. AHF


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