Cannot start SILVERFAST 8 demo version

[Buggynours]

To evaluate Silverfast I downloaded the demo version. According to the quick guide, you must register it at the first use in the Serialization window and ask for an evaluation ID. My problem is that this window is not displayed when I click the Silverfast icon, preventing me to evaluate the software. The "Service dialog" window cannot be used for this. So what can I do? It is running on a 64bits Windows7 system.

[LSI_Ketelhohn]

Dear customer,

Did you already request a demo serial number in the serialization dialog?
Is your scanner recognized in the image source pull-down?
If not please make sure the latest drivers are installed and disconnect other imaging devices.
(scanners, web-cam, multi function printers,...)
These might cause a conflict in the device detection.


kind regards,
Arne Ketelhohn.

[Buggynours]

Did you read my post? When you say:
"Did you already request a demo serial number in the serialization dialog?"
it is exactly the problem. I cannot do it because this dialog does not show up.

[LSI_Ketelhohn]

I asked because there are two windows coming up when you start SilverFast.
The serialization window for unlocking and a second window for the online registration.

Is your scanner shown in the image source?

If not please try disconnecting other imaging devices.
(scanners, web cams, multi function printers,...)
Such devices often can cause conflicts.
Please make sure the scanner is the only device listed in the Windows device manager.

kind regards,
Arne Ketelhohn.

[Buggynours]

You said: "I asked because there are two windows coming up when you start SilverFast.
The serialization window for unlocking and a second window for the online registration."

Once again, my problem is that the serialization window DOES NOT COME UP when I click on the Silverfast icon.
How can I get in order to unlock the product? I need this information before buying it because I think that the same problem can occur for any version of the product.

[LSI_Ketelhohn]

I think we wil not ba able to solve this here.
I have forwarded your case to our support system and will contact you by e-mail to discuss furtehr stepps to solve thsi.

kind regards,
Arne Ketelhohn.