LaserSoft Imaging

I've been trying to use the negative adapter on the 8200. The preview comes up looking pretty good, at least good enough that I feel confident that I could adjust it the rest of the way post-scanning. The problem is that when the actual scan is done, the photo is way blown-out, everything but the darkest tones are white or nearly white. I've tried it with the Auto box checked and unchecked with no difference. I don't understand why it's not looking like the preview.

I switched to scanning it in HP PrecisionScan Pro, and it worked just fine. But I hate using that program. Any ideas?

Dear rkusa

if you are using the bundled version of SilverFast, I suggest you want to download and install the latest update release of your version of SilverFast from our website. You might experience that this already does solve your problem.

If not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -