LaserSoft Imaging

When I try to launch my scanner (UMAX Astra 6700) I get this window after about five seconds "The application SF Launcher has unexpectedl quit."

I am on a Mac G4 using Mac OS X Version 10.3.9

Processor Dual 867 MHz PowerPC G4
1MB L3 cache perproessor

Memory 2 B DDR SDRAM

Hardware Overview:

Machine Model: Power Mac G4
CPU Type: PowerPC G4 (2.1)
Number Of CPUs: 2
CPU Speed: 867 MHz
L2 Cache (per CPU): 256 KB
L3 Cache (per CPU): 1 MB
Memory: 2 GB
Bus Speed: 133 MHz
Boot ROM Version: 4.4.8f2


Quicktime version 6.5.2

I have had the scanner for over a year now and this problem would happen once in a while. I would just try to start it again and it would work now it won't work no matter how many times I try.

Thanks Scot Duffy

Dear Scott.

There are actually better places to post your technical problems in order to get the fastest possible solution:

Technical Support
Please make sure you are using the most recent version of SilverFast.
A problem might already have been corrected if an updated version is available.

You also want to check if there already is a solution to your problem in our FAQ. This way, you can help yourself most quickly.

To contact our support staff, please use the web support form on our website. Doing so ensures that your request will be answered as soon as possible.

A confirmation email that your request was received will be sent to you. If there are screenshots or (parts of) example scans which help illustrate the trouble you are experiencing, you might want to answer the confirmation email with these images attached. Please note that there's a limit of seven megabytes your email may not exceed in order to be delivered.

We often need detailed information about your system and SilverFast configuration. Therefore it is a very good idea to reply to a confirmation email by providing us with SF_Logfile and (where applicable) SF Statistics.

If you prefer to phone our support team please use our support hotline.

Thank you very much!

JAN