LaserSoft Imaging

Hello to all, I use a microtek scanner i900 under Windows ME and with silverfast Ai the scanner works in a jerky way and generates erroneous lines in the image while ScanWizardPro supplied with i900 works very well.

Anyone else experiencing this or have an idea what might cause it?

ps: sorry for my english... on-line translation

Dear Rex,

did you try the latest version already ? If you didn't deinstall the old one and install the new one only.

kind regards

Hello,

yes i did install the latest version (6) received with the scanner... but the autorun do not run, maybe some file did not install...?

Can i install the demo version and unlock it with my serial number?

Best regards

Dear Rex,

you shoud register at our website with your serialnumber :

http://www.silverfast.com/reg/en.html

And download your desired update afterwards.

You can't serialize one of the demo versions.

kind regards

It could not be a software problem. I return my scanner i900 3 times for the same reason : It's strange, but nobody at SAV Microtek's could answer this. If it's like mine, it's only a dust problem and it's very simple to resolve. Look at the ccd light by the film holder's tray : you will see dust on the ccd. Just use air can (don't shake your can before doing it) to remove it

Dear schrubs,

thanks for the input, I will send this to our test-center also. :P

kind regards

We are also getting light streaks through the negative images, and this is consistant in 2 identical scanning set ups:
Mac OSX.5, Mikrotec 1900, silverfast 6.4 and 6.44, and I even tried the new demo 6.5.
It always occurs in one particular area of the scan bed, which is also different on each scanner.
I already exchanged one of the scanners for a brand new one, and this is having the same issue.
I am so confused! The reflective scans are perfect.

By the way, we also have a Tiger machine, which has the same problems.

HELP! and THANKS![/b]

Dear Erica,

are these lines in the direction of the CCD movement (i.e. like the scan data run into SilverFast) ? That could be caused by dust on the calibration strip of your scanner, but strange if it occurs with different units ...

Best regards
Martin