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Is anyone using SilverFast 6 on Windows with X6 USB?

Posted: Thu Apr 10, 2003 10:58 am
by pjbrumby
I'm using SE 5.5.1r09 (TWAIN via Paintshop Pro 7.04) with my X6 USB.

This is the latest version that works. 5.5.2r02 and all Version 6 releases I have tried hang 'Searching Devices'.

I'm using Windows 98SE, but I have also tested on a Windows 2000 PC with the same results. I've also tried the Photoshop plugin versions with SFApp.

This problem has been with LaserSoft technical support for nearly thirteen months now and a resolution has not yet been forthcoming.

I would like to know if anyone is actually using an X6 USB successfully with these later releases of SE?

Peter

Posted: Thu Apr 10, 2003 11:48 pm
by pjbrumby
I've tried SilveFast Ai (6.0.1D43) and this hangs as well, so I've edited the original topic subject title to remove 'SE', and the question now is - is anyone successfully using any flavour of SF 6 with the X6 USB?

Peter

Posted: Fri Apr 11, 2003 2:37 pm
by LSI_Flyvbjerg
Dear Peter.

I just found the bug. It only occurs with the TWAIN version not with the PhotoShop plugin. A fix will be uploaded soon, hopefully early next week.

Eric.

Posted: Fri Apr 11, 2003 2:47 pm
by pjbrumby
Eric,

I just found the bug. It only occurs with the TWAIN version not with the PhotoShop plugin.


Mmmm.... I found it in PS plugin versions as well (testing with SFApp).

A fix will be uploaded soon, hopefully early next week.


Thanks Eric, I'll look forward to that.

Peter Brumby

Posted: Sun Apr 13, 2003 10:38 am
by kirool
I totally agree,
I've posted here last month a same topic.
I've e-mailed to the support, they advised me to use the PS version. but I'am still stuck (cannot connect to the device). In fact it seems that all the versions are bugged - AI twain- AI PS - SE Twain - SE PS

I hope this bug will be fixed very soon.

kirool

Posted: Fri Apr 18, 2003 11:14 pm
by pjbrumby
Eric Flyvbjerg wrote last week:

A fix will be uploaded soon, hopefully early next week.


Not this week then. Maybe next week?

kirool wrote:-

I hope this bug will be fixed very soon


Don't raise your hopes too high. I first raised this problem with LaserSoft on 13th March 2002. Forty-five e-mails later the problem is still there. LaserSoft did say on 19th March 2002 that they 'could reconstruct the error', but nothing came of that.

We've gone over the same ground a few times. The main problem with LaserSoft technical support is that they do not seem to have any system for recording and tracking problem progress, so every time I write to enquire what's happening, it's all been forgotten and we start again.

Peter

Posted: Thu Apr 24, 2003 10:59 am
by pjbrumby
Eric,

I see on the SilverFast Development History that the problem is now said to be fixed.

Ai/SE 6.0.2r16(Mac)/6.0.1r47(Win): ScanMaker X6: scanner freezes when called as Twain (display shows "searching for devices..."), fixed.


The latest download Windows versions are still 6.0.1r44 (SE) and 6.0.1d43 (Ai). When will the new versions be posted?

Peter

Posted: Fri Apr 25, 2003 1:54 pm
by LSI_Flyvbjerg
Dear all.

We try to make new versions available today. If we can?t reach it today, they will come next monday.

Sorry for the delay.

Eric.

Posted: Tue Apr 29, 2003 2:59 pm
by pjbrumby
Eric,

We try to make new versions available today. If we can?t reach it today, they will come next monday.


New versions still not available 15:00 GMT Tuesday.

Peter

Posted: Wed Apr 30, 2003 8:20 am
by LSI_Flyvbjerg
Dear Peter.

I?ve send your comment to the responsible people again.
Sorry for the dealy :oops: .

Eric.

Posted: Mon May 05, 2003 9:13 pm
by pjbrumby
Eric,

I?ve send your comment to the responsible people again.
Sorry for the dealy .


New versions are still unavailable at 20:00 GMT Monday.

Perhaps you could speak to the 'responsible people' again?

Peter

Posted: Tue May 06, 2003 8:08 am
by LSI_Flyvbjerg
Dear Peter.

I?m really, really sorry about that delay. Things like that simply shouldn?t happen.

I have spoken with our WEB team at the headquarter a few minutes ago and they promised to upload the versions today.

Best regards

Eric.

HERE IS THE DIRECT LINK

Posted: Wed May 07, 2003 10:03 am
by LSI_Support

Posted: Wed May 07, 2003 11:53 am
by pjbrumby
Arne,

I cannot download from the supplied link because it is password protected.

I require the SE download anyway, not Ai.

Peter

Thanks

Posted: Thu May 08, 2003 1:10 pm
by LSI_Support
Please send me your email adress, I would like to help you !

http://www.silverfast.com/problemreport ... ic=Website

Thanks

Arne Glet