Hello Mr Bocock
renesisx wrote:I asked why it has been removed. That was 2 months ago, and again, no reply.
Silverfast support is terrible
I am afraid, I have quite the opposite opinion.
SilverFast support is a service free of charge, which is something very rare this days. Besides you actually get an answer from LaserSoft Imaging support (even if it might take a little longer than your own expectations). I would like you to try support free of charge at huge companies with big financial muscle like Adobe, Microsoft, etc.
I have checked our support system for tickets with your email address and in fact I found two of them, all of them have been answered within a relatively short period of time (considering our high amount of support requests).
In fact, the one concerning the issue of Multi-Sampling and your specific question was answered twice on October the 12th at 14:46 hours by my colleague from support, I quote:
Subject: Re: [Ticket20110923017352] SilverFast.com Support Request (Usage)
Time: 10
Created: 10/12/2011 14:46:56
Dear Mr Bocock
Multi Sampling is not included in SilverFast 8 because all tests had the result that
Multi Exposure is doing the same (not technical but in the scan results, they are
better).
Kind regards
Artur Moeller
- LSI Support Specialist -
renesisx wrote:Does anyone know why they might have removed this feature?
As my colleague mentioned, Multi-Exposure does a better job. The dynamic range on reflective material is relatively small especially on the dark areas which makes the use of this feature superfluous .
renesisx wrote:Also - once you upgrade you can not use your old serial number, so you can not install the old version and get this feature back.
It is correct, you have a license for one product, SilverFast 6,6 and SilverFast 8 are two different products.
Kind regards
