STRANGE GRID WHEN SCANNING IN HDR

[SCANGOART]

Hi...I have been using your product now for about a year with my Tango. A while ago I raised an issue that I was having with you. In HDR mode I scanned my negatives in the 'positive' setting thus giving me a negative image. When I converted to a positive in HDR everything looked great. The colours were perfect and I was very happy. Then I discovered a strange marking in the shape of a 'Grid' that ran faintly through the image. Horizontal and vertical lines making perfect squares..So I rescanned as a 'negative' thus giving me a positive and found that the grid was not present. Then I scanned the same neg 'normally' and again there was no grid. This only happens (every time) in HDR mode scanning a Negative as a positive. I would really like to use my software in HDR so it would be good to get a solution. When this happened before you were going to investigate but I never heard back. I am sure that this is not a scanner problem but is a glitch within the software. ..thanks...Paul

[LSI_Luebker]

Dear Paul,

could it be that the scan frame is slightly rotated ?
We found a little glitch which will be fixed asap.
Just delete the scan frame and open a new one that is not rotated now the grid should be gone.